Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Who we want Hard-working winners. Confident, competitive and results-oriented salespeople who create a track record of success. Persuasive influencers. People who understand market positioning and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Mission-driven salespeople. Fiercely intense representatives with an unparalleled work ethic to live out their purpose of changing people's lives and making healthcare better. What you will do As a Field Service Technician, you are responsible for managing a service territory and for the repair and delivery of equipment according to Stryker Medical specifications You will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades in accordance with the products operation manual. You present the highest level of customer etiquette in support of the sales team and promote increased equipment and service usage by establishing and maintaining effective customer relationships. Must adhere to Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, and cadence of documentation, etc. Engage in opportunities to collaborate with internal teammates across the business and assist on Field Service initiatives. Grows the service business in the territory through the selling of service parts, billable labor and travel, and coordinating with sales to identify and close service contracts. Write and present contract proposals to customers and perform product evaluations at the customer's site. What you need High School diploma required Must be 21 years of age and possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy. A minimum of 1 year experience in equipment repair involving mechanical/electrical skills. Ability to explain detailed instruction troubleshooting and inspection procedures Basic electronic and mechanical aptitude Willingness and ability to work an extended work week including nights and weekends at times. Physical Requirements At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities. May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate. Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products. Must have appropriate workspace ~90-120 square feet Mental Requirements Ability to follow and explain detailed instruction troubleshooting and inspection procedures, as well as diagnose issues and systematically solve problems. Strong interpersonal communication skills specifically relating to stress management, people management and conflict management. Exercise discretion and independence when applying professional expertise Must be able to possess written and oral communication / present to large groups of people Must be able to manage time and bring tasks through to completion with minimal supervision Must have the ability to prioritize work and keep detailed and confidential records Must possess unwavering ethics & integrity in a competitive and demanding work environment What We Offer A winning team driven to achieve our mission and deliver remarkable results. Quality products that improve the lives of customers and patients. Ability to discover your strengths, follow your passion and own your own career. About Stryker
Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Learn more about the Products: Defibrillators & AEDs– Chest Compression System- Compensation: $24.00 – $28.00 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors
About Stryker Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
