Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
BASIC FUNCTION Performs field service of Stryker Communications product line installed at the customer site Troubleshoots and repairs complex technical issues Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service RESPONSIBILITIES Will work independently with guidance and tasking from Team Lead and/or FSM. Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved. Interacts with Operations and R&D to solve complex issues Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting. Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department. May conduct training for new hire personnel and on site hospital bio medical and nursing staff Interacts with customers with regard to post market surveillance activities. Responsible for staying current with all ComplianceWire training with none past due. Other duties as assigned by manager. Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met. PHYSICAL REQUIREMENTS Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. Must be able to review printed materials. Must have demonstrated fine motor skills. Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.). Ability to work with large pieces of equipment. MENTAL REQUIREMENTS Effective reading and writing skills. Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment. Must be able to follow and explain detailed instruction troubleshooting and inspection procedures. Must be able to complete detailed documentation accurately. Must be able to logically diagnose issues and systematically solve problems Must be able to travel SKILLS/EXPERIENCE REQUIRED 2 year installation or production line experience with Stryker Communications or -2-3 years industry experience with relevant field service experience. Effective interpersonal and communication skills. Must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel Ability to prioritize issues. Computer literate. Functional with Microsoft Office including Excel, and Word Ability to learn new systems and technologies quickly Basic electronic and mechanical aptitude Skilled at cable termination of all standard digital and analog industry connectors. Knowledge of video, audio and data communications systems Knowledge of OR etiquette and basic hospital procedure EDUCATION/TRAINING REQUIRED Associate's degree, technical degree, or Bachelors Degree preferred. AV or IT background or Medical Equipment experience in OR lights and ceiling mounted equipment About Stryker Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
