Field Service Engineer, Ports
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In this position, you will provide technical support for Ports Service, Process Automation Marine & Ports (PAMP) in Charleston, South Carolina, delivering superior, professional service, remotely or on site. As a Field Service Engineer (FSE), Ports, you will be responsible for planning and executing, with minimal professional guidance, complex technical field assignments involving the installation, modification, test, inspection or repair of company products and equipment. The FSE may also coordinate work with other groups to ensure meeting customer commitments. Since the FSE is often the one who interacts with the customer's operations people, they may also recommend measures to improve operations and customer service, travel, as you will be providing hands-on assistance at customer sites.
This position reports to
Operations Development Manager, Ports Se
Your responsibilities
General: Follows ABB policies and business ethics
Works in accordance with ABB procedures using applicable tools
Submits job paperwork in a timely fashion immediately following the applicable job assignment
Technical: Works independently to install, modify, test, repair, or inspect company products and equipment including, but not limited to: PLCs (Programmable Logic Controllers), Drives, HMIs (Human Machine Interface), automation, rotating machinery, low voltage and medium voltage circuit breakers, transformers, switchgear, and/or protection relays depending on the engineer's area of knowledge and training
Performs or coordinates complex and diverse engineering activities associated with field projects
Interprets technical drawings and schematics and makes changes as necessary in the field to reflect work carried out on site
Increases product and technical knowledge through factory or third party training, technical manuals, and conventional or non conventional resources
Troubleshoot and repair equipment, applying personal knowledge and experience
Provides technical advice to customers on site and remotely
Works closely with project managers to coordinate site activity. Assume the role of site manager on some smaller projects
Provides leadership in the assembly and operation of lab and field service equipment
Records, compiles and reduces data for analysis and assists in the subsequent assessment and reporting
Leads assigned field services: responsible for planning, analysis and reporting of projects ranging in complexity from simple to advanced
Assumes the role of a mentor or an advisor to less experienced company personnel and customers
Ensures safety and quality in the field
Projects: Represent the company in conferences and meetings with customers
Prepares or provides input for technical documents such as specifications, quotations, procedures or technical reports
Reports opportunities and problems to management
Prepares timesheets, service reports, expense reports and other documents immediately following the work assignment
Sales: Promotes to customers, ways to optimize their operations or make general improvements
Seeks other opportunities to promote customer satisfaction and foster harmonious business relations
Assists the business development unit with technical knowledge for generating quotations and proposals
Your background
Bachelor Degree in engineering or other technical field and minimum 5 or more years preferred experience in drives, or, Programmable Logic Controllers (PLC)/process control systems
Alternately a special combination of education and experience and/or demonstrated accomplishments
Familiarity with motors and MV power distribution preferred
Familiarity with port/container crane work environment and procedures
Ability to obtain a Transportation Workers Identification Card [TWIC]
Candidates must already have a work authorization that would permit them to work for ABB in the US
Benefits
Retirement plan
Life insurance
Disability insurance
Wellbeing program
Healthcare plan
More about us
At ABB Marine & Ports, we are committed to transforming our customers' vessels and terminal operations with innovative electric, automated, and digital technologies. As part of enabling a low-carbon society, we strive to preserve resources and promote social progress. Our sustainable solutions have a far-reaching impact, and by joining us you will actively play a part in contributing to a more sustainable future. www.abb.com/news We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at ******** . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ******** or by sending an email to ******** . Resumes and applications will not be accepted in this manner.
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