As a Field Service Engineer at TASSCO, you will play a crucial role in serving our clients by solving their material handling and material processing challenges across a variety of industries, including mining, pulp and paper, concrete, cement, steel making, and manufacturing. This position is a dynamic blend of fieldwork, problem-solving, design, research, quality improvement, and collaboration with our sales and estimating teams. The Field Service Engineer will spend approximately 40-50% of their time working in the field, ensuring the successful installation and performance of wear-resistant steel components.
Key Responsibilities:
Field Data Gathering: Travel to various customer sites to measure equipment and components, understanding the existing conditions and challenges.
Digital Twin Creation: Utilize environmental laser scanners to create digital twins of equipment and components for accurate modeling and analysis.
Design and Modeling: Create sketches, AutoCAD drawings, and 3D models of equipment and components, ensuring precision and compatibility with existing systems.
Compliance Assurance: Ensure that work is designed and built in accordance with applicable industry codes and standards to guarantee safety and quality.
Mechanical Power Calculations: Perform engineering power calculations for mechanical systems, optimizing performance and efficiency.
Technical Specification: Generate technical specifications for proposals, including the selection of mechanical components for new and updated designs.
Quality Improvement: Conduct forensic engineering and root cause analysis to identify and implement improvements in product quality and performance.
Sales Support: Collaborate with the sales team, participate in sales presentations to customers, and provide technical expertise to help secure new business.
On-Site Technical Support: Run field operations, offering technical support and troubleshooting on-site issues, ensuring successful installations and performance.
Reporting: Draft and submit detailed reports to superiors and key individuals within the organization to keep them informed of project progress and outcomes.
FIELD ENGINEER REQUIRED SKILLS
The ideal candidate for the Field Engineer position should possess the following skills and qualifications:
Bachelor's degree in Engineering (Mechanical, Materials, or related field preferred).
A minimum of 5 years prior experience in a similar field service or engineering role, with expertise in material handling and processing.
Excellent problem-solving skills: Backed by solid technical knowledge and experience, the candidate should be adept at identifying and resolving complex technical issues in the field.
Physical fitness: Ability to work at heights and in confined spaces, climb ladders and stairs, as well as the capacity to lift and carry up to 50 lbs of tools.
Precision measuring tools: Proficiency in using tools such as a plumb bob, tape measure, levels, and precision measuring instruments such as inside/outside micrometers, pi tapes, dial indicators, etc.
Technical drawing skills: Capability to create legible and proportionate sketches, 3D models using software like Fusion 360, Inventor, and/or AutoCAD, and 2D drawings in AutoCAD.
Communication skills: Excellent verbal and written communication skills are necessary to effectively interact with team members, clients, and stakeholders.
Technical proficiency: A strong foundation in technical knowledge and computer literacy to navigate and troubleshoot technical systems.
Analytical and critical thinking skills: The ability to analyze data and make informed decisions, as well as to think critically in problem-solving scenarios.
Strong multitasking skills: The capacity to manage multiple tasks and responsibilities concurrently, ensuring efficient and effective project management.
Time management: Ability to work under pressure and complete tasks in a timely manner, meeting project deadlines and milestones.
Proficiency with Microsoft Office: Familiarity with Microsoft Office products, including Word, Excel, and PowerPoint, for documentation and reporting.
FIELD ENGINEER PREFERRED SKILLS
While not mandatory, the following skills and qualifications would be highly desirable for a Field Engineer:
Experience with Discrete Element Method (DEM): Knowledge of DEM technology and its application in engineering projects.
Certification as Project Management Professional (PMP): Possession of PMP certification is a strong plus, showcasing project management expertise.
Registered and active Professional Engineer (PE) status: Registration as a PE with an active status in the relevant jurisdiction.
Experience with laser scanning: Proficiency in using laser scanning technology for surveying and data collection.
Metallurgical knowledge: An understanding of metallurgy and its relevance in engineering and construction projects.
Finite Element Analysis (FEA) experience: Experience in conducting FEA simulations and analysis to assess structural integrity and performance.
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