Our team is growing at The RealReal, and we're seeking experienced salespeople to help drive repeat consignment business. The Account Luxury Manager (ALM) is an Outside Sales role that drives repeat business by acquiring consigned items from our existing clients within an assigned territory. If you're customer-obsessed and self-motivated to "win" in an in-home appointment based, quota-driven sales environment, this could be the perfect fit!
What You Get To Do Every Day
Connect with established clients to re-engage and drive consignment activity through daily outreach and in-home appointments
Follow up on leads generated by marketing team
Leverage strong consignor relationships to gain referrals for new business
Procure consigned goods from clients and ship to ecommerce centers on their behalf
Outreach daily to existing clients
Provide an outstanding client experience
Review contract with clients
Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources
Partner with Consignor Relations team to proactively resolve client issues or concerns
Regularly spend more than 70% in the field building client relationships and acquiring consigned items
Other duties as required
What You Bring To The Role
Minimum Requirements:
2+ years direct sales experience with a proven track record for success in a performance-based sales or business development role
Ability to quickly build rapport and establish trust and credibility with clients
Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele
Self-motivation and drive to achieve results
Stellar communication skills – both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience
Proven ability to build lasting relationships with clients and colleagues
Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment
Strong organizational and follow-up skills
Team-focused mentality with a passion for collaboration
A solutions-focused mentality with a growth mindset
Adaptability and openness to change
Highly coachable with an eagerness to learn
Must live and regularly meet with clients in person anywhere within assigned territory
A current, valid driver's license (except in Manhattan, Brooklyn, and Chicago markets)
Car insurance that meets or exceeds local requirements
A satisfactory Motor Vehicle Record (MVR)
Ability to travel more than 70% within designated market
Ability to lift and move up to 25 lbs
Preferred Requirements:
Previous experience selling luxury goods and/or services
Account management experience
Existing book of clients
Proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite
Ability to discuss and advise customers on general fashion trends and developments in the luxury market
Compensation | Benefits | Perks
Base salary plus uncapped commission
$1,500/month commission + additional $500 bonus potential (at target) - top performers earning over $2,500/month
Annual Elite Club Trip for top performers
Monthly sales competitions (i.e. cash | prizes | site credit | stock)
Employee Stock Purchase Plan (purchase stock at discounted rates)
401K (with company matching up to $1000)
Medical, Dental & Vision Insurance
Paid parental leave
Unlimited Discretionary Time Off (DTO) & 9 Paid Holidays
The expected salary range for this role is $50,000 - $60,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
GHR9021 #LI-AS15 #LI-Hybrid
