Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 50 markets across more than 20 states. We're the country's premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers , America's Luxury Home Builder, seeks a dynamic Field Operations System Manager for our team in Reno, Nevada.
What is the opportunity? The Field Operations System Manager plays a critical role in the successful setup, adoption, and management of our production and customer care software systems. This role is responsible for ensuring that their region's software applications, which include BuildPro, Zendesk, and EnterpriseOne, are performing effectively within our company's integrated systems. They will also have oversight and management responsibilities in making sure that our software applications comply with the regulatory requirements of a publicly traded company. The Field Operations System Manager will provide National Production-Customer Care leadership performance updates of our software applications and thought leadership on areas for improvement.
What are the primary responsibilities? National Production & Customer Care System Administrator Contact Establish themselves as the point of contact for field operatives on adoption and troubleshooting of any issues from our software Partner with IT Business Solutions team members in fielding requests to 3 rd party system support System Setup & Maintenance Manage for their assigned region's ServiceNow requests submissions for all user set-up and/or updates. Work with key division and corporate stakeholders when integration issues and/or errors arise from software Training & Adoption Identify and develop training for field operatives on software Reporting & Monitoring Work closely with the National Production/Customer Care team to propose continuous software and/or workflow Continuous review of applications for financial and security role controls to ensure regulatory compliance Handling of general office tasks and all other duties as assigned This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!
Does this describe you? A champion for technology enhancements with the ability to communicate and promote the expected Able to make decisions independently and logically Efficient communicator with the ability to respond to requests from multiple A self-starter who can work Manage multiple projects at a high level. Examples may include: Ability to absorb knowledge quickly and share it with others. Proven track record of managing complex processes with diverse Familiar with software applications used within the residential construction industry Experience communicating with senior leaders Do you have these ? Essential: 3+ Years of experience in a construction environment 3+ years of BuildPro experience MS Office proficient Time Management, Multi-tasking abilities to perform at a high level Preferred: Background in residential construction 2+ Years Zendesk experience 2+ Years EnterpriseOne experience 2+ Years SupplyPro experience We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more!
Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!
APPLY ONLINE TODAY! Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
