DESCRIPTION We are looking for a Field Launch Manager (FLM) to lead store projects within Amazon Fresh Stores. As part of our Worldwide Grocery Stores organization, you will plan and execute on-the-ground store activities, ensuring standards of quality are met and tracked in accordance with budgets and timelines. In partnership with store operations, you will work cross functionally with a variety of stakeholders throughout these projects.
Your responsibilities include management of projects and specific deliverables, coordinating activities, training, standards adherence, and problem-solving issues while deep diving to improve store programs.
As a Field Launch Manager, you will travel in your supported market for site visits to meet critical milestones and readiness tasks. Although you will be assigned a market, you will need to be flexible in supporting other areas of North America based on business needs. Field Launch Managers are able to quickly respond and be onsite to manage escalations that may impact timelines. You will utilize a suite of dashboards to monitor, identify, and solve for concerns impacting the project.
Additionally, FLM's look around corners, observe, and gather anecdotal feedback to drive projects. Field Launch Managers often operate autonomously with strong personal motivation.
You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, organization, communication, and leadership skills are essential to success in this role.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - IL | Virtual Location - WA BASIC QUALIFICATIONS - 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree or equivalent experience in opening and operating physical retail stores for 10+ years
- 75% - 100% travel depending on business needs.
- Demonstrated ability to design, build, and implement new processes.
- Experience escalating issues, anticipating and making tradeoffs, balancing the business need versus other constraints, and maximizing business benefit while building great customer experiences.
- Experience using problem solving and analytical skills to solve business problems and drive process improvements
- Experience in defining metrics for larger, more complex projects and productivity
- The ability to align efforts of disparate groups to achieve a common goal
- Demonstrated ability to anticipate and manage change in a highly dynamic environment
- Demonstrated ability to work in ambiguous situations and across organizational boundaries
- Excellent written and verbal communication skills
- Proficient in Microsoft Office
- Ability to work effectively with tight deadlines in a fast-paced environment
- Proven ability to manage multiple, competing priorities simultaneously
- Strong sense of ownership, urgency, and drive
- Sense of humor!
