Position Overview Primary Function: Maximize faculty instruction time and the student learning experience by providing first-contact technology and computer support to faculty in all classrooms and teaching spaces, computing laboratories, meeting rooms, auditoriums, offices, and other University facilities. Assist faculty in technology platforms and their usage for learning.
This position requires general supervision. Broad instructions, policies, and procedures are provided and the staff member uses judgment and experience to carry out daily assignments.
Position Appointment Details: Career Band: NE8 Hourly position Full-Time Position Description Typical Duties & Responsibilities: Act as a liaison between academic departments, information technology areas, and other University departments.
Provide on-site "first-contact" support for faculty in responding to technology-related implementations, procedures, questions, malfunctions, and other conditions that require attention.
Resolve or adjust any issues and promptly report to the appropriate department any items that require additional attention.
Provide technical assistance to faculty using university-supported software.
Maintain electronic materials for departmental web pages utilizing content management systems and University templates.
Serve as co-administrator of the University's Learning Management System D2L/Brightspace, assist faculty with copying course content, combining sections, and designing course material.
Serve as co-administrator of the University's VideoRecording platform Panopto; assist faculty with recording, editing, and posting video content for courses.
Work with the Center for Teaching assisting with pedagogy workshops, initiatives, and other events.
Provide technical support across campus for special events in auditoriums and other University venues.
Develop and maintain favorable working relationships with faculty.
Perform other duties as required.
Judgment Required: Independent judgment and discretion are required in the application of standard operating procedures to the essential duties of this position. Personal Interaction/Communication: Student Contact: Daily: receiving requests for assistance, providing audiovisual equipment/operation support, and instruction. Internal Contact: Daily: receiving requests for services, providing audiovisual equipment/operation support, instruction and training, or production assistance; support for office/clerical assistance; and general support for day-to-day operations for classroom teaching. External Contact: Periodically, as required: Special support for special events or meetings. Attributes of a Successful Candidate Education: Bachelor's Degree preferred.
Experience: 3-5 years experience in an educational environment, audiovisual equipment, and basic website design preferred.
Job-Related Skills: Requires the ability to communicate effectively and positively with people having various levels of technical expertise, and the ability to interact well with people of all ages and diverse backgrounds.
Requires the ability to quickly assess a situation and offer alternative resolutions when available.
Requires basic computer literacy and knowledge of computing hardware and connections.
Requires basic knowledge of the operation of standard office machines and office procedures.
Prefer knowledge of audiovisual equipment for use in presentations and media production.
Ability to work independently and follow oral and written instructions.
Supplemental Information Confidential Information: Faculty and departmental files, correspondence, research materials, and personnel activities.
Working Environment: Work is primarily performed in an office or classroom environment, teaching laboratory, lecture hall, auditorium, and other University facilities. The work schedule may involve nights, weekends, and holidays. Staff is expected to present a professional demeanor and appearance in dealing with all members of the University community and the general public in the performance of duties for this position. Any additional requirements specific to this position: The University of the South, commonly known as Sewanee, comprises a nationally ranked residential College of Arts and Sciences and a School of Theology. The University is strongly committed to the values of intellectual inquiry, diversity, equity, and inclusion, and living and serving in community. Situated on 13,000 acres atop Tennessee's Cumberland Plateau, Sewanee is known for its stunning natural beauty while providing easy access to Chattanooga, Nashville, and Huntsville. The University is affiliated with the Episcopal Church and seeks to help employees of all backgrounds and identities flourish.
If you have questions about a position, the University application process, or if you are a person with a disability and would like to request an accommodation in the application and interview process please contact Human Resources at or email us at . DEI Institutional Statement: At the University of the South, our commitment to inclusion and belonging is grounded in our core values of community, courage, flourishing, and inquiry. We seek to build a community enriched by our diversity and centered on equity, justice, mutual respect, and shared responsibility. Equal Employment Opportunity: The University of the South is an equal-opportunity educational institution that is committed to creating and maintaining a diverse and inclusive campus environment.
