We are on the lookout for an enthusiastic Facilities Systems Technician | University of Kentucky to join our dedicated team at University of Kentucky in Lexington, KY.
Growing your career as a Full Time Facilities Systems Technician | University of Kentucky is an awesome opportunity to develop important skills.
If you are strong in cooperation, attention to detail and have the right determination for the job, then apply for the position of Facilities Systems Technician | University of Kentucky at University of Kentucky today!
Department Name: 3CM00:Medical Center Physical Plant
Job Summary: Reporting to the Facilities Systems Supervisor, this position operates and monitors computer systems; critical safety and security systems, including fire exit door alarm systems, incoming fire alarms, elevator alarms; multi-frequency two-way radio system; and general telephone lines, etc. Operates equipment to receive, process, and disseminate incoming alarms and general information calls. Uses discretion in determining severity of situation and appropriate response. Utilizes problem solving and troubleshooting skills resulting in effective resolution. Monitors and responds to all alarms on Building Automation Systems ( BAS ), Med-Gas Panel, Fire Alarm Panel, Tube System, and Elevators. Interprets coded alarm signals received through automation and telephone lines. Determines if alarm is 'new' or 'on-going' problem. Generates Work Order(s) for 'new' problem(s); or Notification(s) for 'on-going' problem(s). Escalates service requests (Urgent) that cannot be scheduled within agreed service levels. Initiates direct page for 'urgent' requests, as necessary. Contacts appropriate responsible parties. Dispatches proper authorities. Responds flawlessly to all alarm signals to ensure the protection of lives and property. Reports alarm activity to emergency contacts. Documents all calls and actions in automated systems in a complete, accurate, and timely manner. Completes daily shift reports, including all general and elevator alarms, in a complete, accurate, and timely manner. Transfers calls to appropriate departments for problem resolution. Notifies leadership of irregularities and critical issues; and Adheres to University, UK HealthCare, and departmental policies and procedures.
In addition, the Facilities Systems Technician acts as the single point of contact for all types of service requests. Performs service request intake from clients and customers. Assigns, schedules, and dispatches technicians according to urgency and service level agreements to ensure maximum utilization of billable resources. Monitors resource schedules to ensure prompt response to service requests. Effectively communicates with all levels of customers in a clear, concise, and professional manner. Completes end of shift reports and makes preparations for upcoming shift. Completes all required work documentation accurately and submits on-time; and Strives for continuous improvement in all activities and work performance. Skills /Knowledge/Abilities: MS Windows/Office; SAP ; KRONOS
Driver's License — Preferred
This is a 24/7 Call Center position requiring: Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently. Position Time Status: Full-Time
Required Education: AA
Required Related Experience: 3 yrs
Required License/Registration/Certification : None
Preferred Education/Experience: Associate's Degree + 3 Years
Technical/Skills Training + 4 Years
High School + 5 Years University Community of Inclusion: The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. About University of Kentucky
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.
Connections working at University of Kentucky
Benefits of working as a Facilities Systems Technician | University of Kentucky in Lexington, KY:
? Excellent Benefits Package
? Continuous Learning Opportunities
? Advantageous package
