EUC Engineer with Airwatch
Job Title: Senior Specialist - Cloud & Infra Management
Work Location: Redmond, WA (Hyrid Working)
Job Description
END USER COMPUTING: Windows 11, Intune, O365, AirWatch
Must Skill sets - Windows 11, Intune, O365, AirWatch, Windows Client OS Patching, SCCM, Ivanti, Active Directory-LAPS, Deskside Support.
Roles & Responsibilities:
Study, plan, propose, coordinate and implement End User Computing projects for support, migration and upgrade considering capacity/resource planning for mission critical infra application environment.
Research and lead the design of modern end user computing solutions
Define and promote end user technology standards for hardware, OS, core applications, and peripherals
Evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices
Lead complex troubleshooting efforts and root cause analysis
Proactively automate, streamline and simplify engineering processes and routine tasks
Oversee the updating and creation of system documentation for engineering, operations, and support teams
Lead and plan multiple cross company projects and initiatives that impact the end user computing solutions and experiences
Operate under minimal direction and sometimes leads others
Lead transition of operational tasks to managed service provider and act as an ongoing resource
Provide guidance to other members of the team
Provide expert technical advice to peers and leadership
Participate in the on-call rotation
Maintain a regular and predictable work schedule and coordinating with leadership/peer teams.
Related certifications preferable.
Focus towards service improvement and process automation.
ITIL Knowledge - Problem Management and Change Management.
Provide Level- 24/7 support and troubleshooting to resolve issues within SLA.
DESIRED QUALIFICATIONS / KNOWLEDGE / SKILLS / ABILITIES
Master's Degree in Business Administration, Computer Science, Information Systems Management (or other related technology degree) or equivalent field experience
Expert knowledge on current and emerging end user computing solutions, platforms, technologies, and industry/business best practices and trends
Professional-level certification on at least one EMM platform (i.e. Microsoft Intune, AirWatch, Avalanche, etc.) and a broad understanding of design and configuration best practices.
Advanced experience / knowledge enabling end user technologies in the cloud
Expert knowledge on Microsoft 365 enablement and services
ITIL v3 training or equivalent hands-on experience
