Job Summary: The VoIP Engineer II position is jointly responsible for the operation and maintenance of the Company s Class 5 VoIP switching platforms, order provisioning and trouble ticket management. The VoIP Engineer II will analyze and resolve call-flow, hardware, and software problems in a timely manner, and will provide reseller or end-user training where required. This job is hybrid, and may be remote depending on location.
Core Values Honest and Humble Reliable and Takes Ownership Team Player and Can-do Attitude Professionally Competent & Disciplined Customer Focused Proactive & Problem Solver Essential Duties and Responsibilities: Resolves trouble reports from customers, vendors, and other companies. Monitors network performance and troubleshoots problem areas as needed. Provisions and maintains IP voice related services such as SIP lines and SIP trunks, Hosted services, Metaswitch CommPortal and EAS/DSS on Metaswitch soft switch. Provisions and maintains IP voice related services such as SIP lines and SIP trunks, Hosted services, on the NetSapiens platform. Pre-tests newly established circuits and coordinates customer cuts with vendors. Evaluates and tests new equipment, software, and firmware, such as IP phones, ATAs and toolsets. Coordinates number porting requests with carriers, resellers, and Company LNP Specialists. Coordinates with vendors on installation of equipment and ensures calls are routed correctly. Works with Product Teams to develop and implement new products and services. Assists in the development, implementation and maintenance of policies, training plans and procedures for NMC team members, resellers, and end-users to follow. Provisions basic line services such as basic POTS, DID, ISDN and SS7 services. Coaches and mentors junior level team members for professional development. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: High school diploma or equivalent is required. Five (5) years of legacy, soft switch or related telecommunications experience are required. At least three (3) years of NetSapiens Soft Switch experience is required Must have strong knowledge of SIP messaging, digital switching technology, traffic engineering, telecom testing methodology, Central Office protection practices, and subscriber and trunk carrier systems. Must have a strong and proven ability to analyze, summarize and solve issues with VoIP services and SIP messaging. Demonstrated knowledge of Metaswitch is preferred. Strong working knowledge of Networking, IP Telecom technologies and terminology is preferred. Knowledge of LAN/WAN protocols, DHCP and DNS is preferred. Proven strong process and documentation skills are required. Knowledge/Skills/Abilities: Customer Service able to personally provide high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate. Team Orientation & Interpersonal highly motivated, passionate, and creative team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization. Communication able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic, and tactful manner. Organization & Time Management able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail. Project Management able to prepare a plan that achieves stated objectives, establish, and meet project deadlines, modify plan to reflect changing priorities and successfully complete project. Adaptability to Change able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment. Systems & Software proficient knowledge of Microsoft Office software applications. Report this job Dice Id: RTX1f85bc Position Id: 8283325
