Job Description
As an Engagement Manager, you will partner with the outside/inside sales teams to demonstrate and facilitate the client's understanding of IMAGINiT services capabilities around Autodesk solutions and our custom offerings. This position will assist in providing more in-depth technical conversations, discovery and help bridge the manufacturing sales team(s) and the engineering groups.
In this role, you will work with many different industry leading firms to help them implement technology solutions to streamline processes and impact business success. You will work closely with sales representatives to analyze business requirements and existing challenges, conduct process/workflow analysis, and write proposals that drive ROI of improved operational performance.
Individuals in this role are expected to leverage extensive subject matter expertise and technical experience to project confidence and creditability to establish a trusted relationship with clients to support, high-value, sustainable relationships. Individuals in this position also play a key role in developing IMAGINIT's capabilities to deliver a first-class competency through participation in pre-sales, post-sales, training, marketing, and offering development activities.
Client satisfaction, client growth, and client success are top priorities of an Engagement Manager.
Responsibilities:
Work onsite and offsite with sales team to provide pre-sales support for qualified opportunities
Make discovery calls with sales team to uncover new services/product opportunities
Gather technical information regarding a customer/prospects required technical solution
Engage customers with sales team to extract critical technical and business drivers that may position IMAGINIT's technical solutions
Support sales team from a technical aspect to drive solution based selling
Recommend best practices for different customer environments
Conduct executive level product and services presentations to new and existing customers.
Provide industry expertise at events and webinars, leading presentations and contributing to building a unique position in the product development market
Initiate communication with team members and clients as necessary in order to ensure customer success.
Work with project management, sales, and other subject matter experts to deliver best-in-class outcomes for clients
Work with many different industry leading firms to help them implement solutions to streamline processes and impact business success.
Work closely with sales to analyze business requirements and existing challenges, conduct process/workflow analysis, and write proposals that drive ROI of improved operational performance.
Participate in regular business reviews with sales and named customer executives to review their business plans, rollouts of business processes, location adoption, future business process targets, implementation status, industry best practices, and measure benefits.
Leverage extensive subject matter expertise and technical experience to project confidence and creditability to establish a trusted relationship with clients to support affiliate longevity.
Up to 10% billable work for customer implementations may be required
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