at Wilmington University in New Castle, Delaware, United States
Engagement Counselor
DATE: April 30, 2024
FROM: Human Resources
POSITION: Student Services Engagement Counselor (FT)
Effective immediately: (FT) Student Services Engagement Counselor in Wilmington University's Student Engagement Center – New Castle.
Requirements: Bachelor's degree required. Minimum of two years' full-time experience in student service. Knowledge of and experience in delivering student and enrollment services preferred. Knowledge of service-oriented organizations and experience with computerized student information systems, preferably Ellucian required. Computer skills required include Word and spreadsheet software (Excel). Demonstrated data analysis and reporting skills required. This individual must be highly motivated, possess excellent interpersonal communication, customer service, and organizational skills, and be able to lead and develop relationships with key stakeholders. Must be detail-oriented and able to work with diverse populations. Must be self-directed and able to make decisions independently. Must have exceptional oral and written communication skills, and public speaking skills. The counselor will provide excellent customer service, using problem-resolution techniques and outreach to a wide audience. The Engagement Counselor must be student-centered, embody high-quality customer service, and be able to positively contribute to Wilmington University student retention, graduation initiatives, and the overall efforts of the University to advance its mission and goals. Must be able to anticipate the needs of students and develop strategies to engage them proactively. Knowledge of higher education, enrollment services, and student development. Knowledge of Wilmington University, including institutional policies, procedures, and processes. Must possess critical leadership decision-making skills such as identifying critical factors that will affect the outcome of a decision, evaluating options accurately, and establishing priorities. Knowledge of Banner, Recruit, BDM, and Landis-Teams preferred. The ability to maintain professionalism and confidentiality in any situation is necessary. Must demonstrate respect for diversity in the workplace and a commitment to creating an inclusive and supportive work environment that values the contributions of all employees.
Responsibilities include (but are not limited to): Respond to phone and electronic inquiries from students Liaison to a college. Serve as a liaison to the assigned College. Serve as a liaison to student service departments including but not limited to the Office of the Registrar, Financial Aid, Student Financial Services, Advising, International Affairs, Admissions Operations, and Recruiting. Provide accurate counseling and information to resolve issues/inquiries related to academic records, billing, student accounting, loans, financial aid applications, payment methods, registration, DegreeWorks, course schedules, and other related University matters. Provide accurate and timely delivery of information related to matriculation and enrollment through various modes, including website, social media, and printed materials. Promote and foster an inclusive and diverse environment for all students, faculty, and staff. Perform other duties as assigned by the Director, Manager, and/or Lead Engagement Counselor.
Hours of Employment: Generally, Monday - Friday, 9:00am to 5:00pm or as needed. The incumbent must be flexible with their hours to meet the needs of the department and the University. Some evening and weekend hours may be required. hours may be required.
Benefits: Wilmington University offers an excellent benefits package that includes Medical and Dental, Vision, Retirement Plan (403b), Dependent Care Assistance, Life & Disability Insurances, and Education benefits.
Salary Range: Commensurate with experience.
Application Deadline: May 14, 2024
To apply, visit:
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