St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Employee Resource Center Advisor provides exceptional customer service by serving as the tier one point of contact for employee and manager inquiries regarding policies, processes, and programs across a broad range of HR topics, including but not limited to employee Onboarding, Payroll, Retirement, Timekeeping, Workday, Worker's Compensation and Benefits. The ERC Advisor provides employee experience-focused, responsive, and consistent HR services to managers, employees and stakeholders. JOB DUTIES AND RESPONSIBILITIES: Provide day-to-day support of Network employee and manager populations on a broad scope of HR and Payroll related inquiries. Provide accurate, consistent, and timely responses regarding HR related questions and issues with the goal to resolve at the first initial call and ensure a positive customer experience. Resolve inquiries in alignment with established Service Level Agreements. Troubleshoot and resolve issues from varying ranges using knowledge of HR policies and procedures, HR systems, and internal HR business processes. Consistently track cases using Case Management technology. Ensure a complete record of history of the inquiry from initial request through resolution. Provide support for the deployment and management of HR Programs including Onboarding, Open Enrollment, Acquisitions-support, and other projects needed. Act as Employee Resource Center Subject Matter Expert for assigned discipline(s). Act as internal ERC escalation point and ensure appropriate knowledge transfer to other ERC Advisors. Escalate high-level inquiries by engaging with and assisting the appropriate Centers of Excellence. Collaborate with Centers of Excellence, HR Business Partners, and Advisors to support the resolution of complex or sensitive cases. Partner with other internal departments such as HRIS, Payroll, Finance, IT, Security, Benefits and Retirement Services to ensure data accuracy and drive employee experience through continuous improvement Support the ongoing development and improvement of HR Communication Resources to better serve employees. Seek opportunities for continuous improvement of internal processes, training, and collaboration with partners. Educate employees and managers on HR resources available to them and encourage the use of self-service tools such as the HR Portal, Workday Manager Self-Service and other systems as appropriate. PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 7 hours per day, 3 hours at a time, frequently uses fingers for typing, data entry, etc. Frequent use of hands; uses upper extremities to rarely lift to 10 pounds. Occasionally stoops, bends or reaches above shoulder level. Hearing as it relates to normal conversation, seeing as it relates to general vision, near vision, peripheral vision and vision monotony.
EDUCATION: A Bachelor's degree in Business Administration, Business Systems, Human Resources or related field or equivalent work experience preferred.
TRAINING AND EXPERIENCE: At least 2 years of experience in Human Resources in either a customer-focused role or HR discipline.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
