Educational Success / Support Specialist

Job Title: Success / Support Specialist Location: Remote - USA
Employment Type: Part Time, remote
Experience: Entry level
Job Description: We are seeking an entry-level Success / Operations Specialist to join our team. The ideal candidate will be highly organized, detail-oriented, and able to work independently. This is a fully remote, part time position with approximately 5-20 hours per week depending on the time of year.
Responsibilities: Assist with case / ticket resolution through our Client Relationship Management software (Salesforce). Case resolution usually entails followup emails and phone calls with both our participants and internal team members.
Work with team members to identify opportunities to fix the root causes of problems that are most commonly see in our cases / tickets
Clearly capturing details and status about all active tickets / cases.
Managing a caseload based on assigned priorities and urgency.
Requirements: Strong technology skills and proficiency (or the ability to quickly gain proficiency) with Salesforce, Google Suite, and new applications.
Excellent communication skills - a large degree of success for this role is being able to effectively connect with participants via the phone.
Strong organizational and time management skills
Ability to work independently and as part of a team
If you are a self-starter with a passion for helping other and operations, we encourage you to apply for this exciting opportunity!