About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We're focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren't just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We're seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya .
ABOUT THE OPPORTUNITY A minimum of 5 years but preferably more experience with SaaS - Software as a Service and Customer Relationship (CRM) required. CCaaS experience preferred. The Territory Account Manager is responsible for account management and new sales within the commercial market segment and specifically customers and prospects within the territory of MN/WI/ND/SD/NE/IA/KS/MO. Due this, we are seeking applicants from Charlotte NC, Raleigh Durham NC, Atlanta GA, Northern VA or Washington, DC The responsibilities include meeting or exceeding the assigned quotas tied to the territory goals through client retention, customer contract renewals, customer upselling, and net new sales alike. You will work with the customers in their assigned territory to understand their business challenges and their goals and to position Avaya as a trusted advisor in assisting these clients through our technology. The territory account manager will also work closely with our business partners and partner sales agents within the territory to further expand our ability to maximize customer engagements. The Territory Account Manager II reports to the Regional Sales Leader responsible for the Commercial market in the Eastern US.
ABOUT YOU Ideally, the candidate for the Territory Account Manager has greater than five years front-line sales experience selling "as-a-service" solutions high and wide within their top accounts. Candidates that have experience customer contact center technologies is an added plus. Candidate should be fluent in Microsoft applications as a user and should also be familiar with Customer Relationship Management (CRM) Platforms as a user. Ideal candidate should possess strong communication skills, be an exceptional listener, and know how to ask though provoking questions. Candidate should have strong organizational skills and have an empowered mindset. Ideal candidate possesses a bachelor's degree in business administration, marketing, or something similar. A graduate degree is a plus.
COMPENSATION The pay range for this opportunity is from $80,100 to $100,100+ target sales incentive + benefits
This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies, and location.
Education Bachelor degree or equivalent experience
Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at #LI-LD1
