The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. The Document Management Processor ensures swift and accurate processing of department faxes, e-mails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned to APD. This role will utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location, i.e. the proper team or department. The ideal candidate is adaptable to new and changing situations and is proficient in working with multiple processing functions and strict service level agreements (SLA). Knowledge/Experience/Education/Training:Demonstrated computer and keyboard skills with the ability to key 35-50 wpm with accuracyFundamental knowledge of Microsoft Excel and Microsoft Word Previous experience working with electronically received documents and attachments Prior experience with administrative processing systems preferred 1-2 years work experience in an office environment with customer interactionGood written and oral communication skillsAttention to detail while working with numerous policy number configurations that have subtle differencesSystems Utilized:Application Extender (AX)Policy Tracker One (PTO)CaptivaKofaxMAXWarranty AdminSkills & Abilities:Ability to adapt to technology changes associated with daily processing toolsWork under pressure and understands the sense of urgency with strict service level standardsMultitasker Analytical skills/problem solving skillsExhibits ability to learn new processes and procedures Effective written and oral communication skillsMust be able to handle quickly changing priorities and keep work moving under adverse conditions Maintain professional demeanor under stressful conditionsLifting requirement of 30 poundsPerforms Rotating Saturday shiftsExecute transactions electronically for multiple processing functions related to APD Operations, US Warranty, Revelos, and AULEmployee Benefits:We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.Diversity and Inclusion:At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.
