Job Description
WE ARE A PRODUCT COMPANY.
WE ARE A PROCESS COMPANY.
ABOVE ALL, WE ARE A PEOPLE COMPANY.
The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.
Together we live by the credo,
"Autograph your work with excellence."
We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.
Summary:
Provide daily administrative support to oversee the organization and release of work from the ERP to the Warehouse Teams, prepare the required information for routing of orders via customer portals, coordinate pickup with designated carriers, ensure compliance checks are in place for quality shipment prep and documentation, and deliver and report on Acushnet's on time shipment performance as well as chargeback compliance. This will include producing required documentation (labels, reports, etc.) from the Distribution Center Warehouse Management System, executing daily production waves according to production schedule, accurately requesting routing via Customer websites, administer the system updates into our WMS and ERP, coordinate closely with our customer service teams on order targets/issues/etc.
Responsibilities:Coordinate with customer service and National Accounts Teams to schedule and execute the running of production waves that produce required labels, warehouse tasks, and reports necessary to complete the daily outbound operations plan to meet customer SLAs. Distribute documentation to operational departments, customer service, and customers as required.Review orders requiring customer routing instructions. Utilize WMS reporting tools to retrieve customer order statistics. Utilize customer websites/software to request and receive carrier routing instructions. Update Warehouse Management System with routing instructions as required.Utilize computer software packages (Business Intelligence Reporting) to develop, modify, and produce volume, inventory, and production reports. Produce ad hoc reports from the system upon management request.Utilize Manhattan Associates software (Labor Management module) to track and report productivity throughout the DC. Produce reports used in tracking productivity as requested by management. Issue daily, weekly, monthly, and ad hoc performance reports by individual, team, area, and facility.As directed by the Manager of Distribution Operations, make system adjustments necessary to optimize the production of outbound documentation. Assist with testing new system settings/configurations, providing detailed feedback on operational impacts of new configuration. Assist operations team leads in scheduling product launch or/and "pack ahead" waves.Research and resolve system setting errors that prevent the execution of outbound shipping waves, identifying root cause and corrective action for recurring issues. Monitor wave processing progress and coordinate wave execution with operational team leads throughout the workday. Communicate, track, and report on operational issues that prevent wave fulfillment and monitor progress in order to execute shipping waves upon issue resolution.Coordinate with customer service teams on order prioritization and exceptions management. Execute special order processing waves as required. Assist customer service in executing high priority shipments and provide order processing confirmation as required.Serve as backup to one or more of the following DC non-exempt admin roles: Inventory Control, Inbound, Wave Planning, Administration, Export.Requirements:
High School diploma or equivalent.3-5 years in a warehouse production administration role with daily utilization of Warehouse Management System software tools. Familiarity with Manhattan Associates Warehouse Management for Open Systems preferred. Previous warehouse management system super user experience preferred. Must be able to work with daily deadlines and multi-task. Able to adapt to changing requirements while under deadline pressure. Previous experience with Crystal Reports and Labor Management software preferred. Expert PC skills (word processing, spreadsheets, internet). Written and oral communication skills necessary to serve in a professional office setting while dealing with internal and external contacts/customers/vendors.Office environment with continuous PC usage. Must be able to communicate effectively using phone/email. Must be able to problem solve independently, meet daily deadlines, and multi-task. Early/late shift hours flexibility.
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