Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description Position Title: Distribution Operations Specialist
Reporting Structure : - Distribution Supervisor - Warehouse/Office -> Distribution Operations Manager -> Distribution Manager -> District Manager
Scope of Position: The Distribution Operations Specialist is responsible for ensuring accurate and efficient daily operations of all distribution accounts. This role combines warehouse responsibilities with customer service support.
Temperature controlled Warehouse Schedule: Monday - Friday 8am- 5pm
Responsibilities: 1. Warehouse Operations:
- Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.
- Receive, count, and inspect inbound shipments accurately.
- Safely unload shipments and move products to appropriate storage locations, utilizing forklift if qualified.
- Maximize space usage in storage areas and ensure proper stock rotation.
- Pick orders accurately and transport them to shipping locations using material handling equipment.
- Verify outbound shipments for accuracy and completeness.
- Maintain equipment and assigned areas in a neat, clean, and orderly fashion.
- Keep accurate inventory records, assist in physical inventories, and cycle counts.
- Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.
- Must be able to lead, train and coordinate warehouse contract labor to execute all functions according to Expeditors operational excellence expectations
2. Customer Service Support:
- Process and input customer orders and distribution accounts accurately.
- Generate necessary paperwork and information for work orders.
- Run stock reports to check product availability.
- Provide accurate and timely daily operational reports.
- Conduct invoicing and handle billings with associated documentation.
- Coordinate special shipping requests with relevant departments.
- Trace orders and notify customers of any updates.
- Maintain excellent working relationships with customers, promptly responding to inquiries and resolving complaints.
- Handle returned merchandise efficiently and ensure proper credit is given to the customer.
- Assist with clerical tasks, filing, and research.
- Support DST Supervisor in keeping and updating SOPs, process checklists and training guides
Qualifications - Education: High school degree preferred.
- Experience: Minimum 6 months or more in a warehouse-related role and minimum 2 years in a customer service support role, preferably with inventory control and/or distribution operations experience.
- Knowledge/Skills: Basic math, reading, and writing abilities. Proficiency in software applications such as MS Word and MS Excel. Good communication skills. Typing speed of 30 wpm and 10-key proficiency. Ability to work independently with minimal supervision.
- Must be able to lift up to 50 lbs
- Special Requirements: Excellent work habits. Background check may be required based on location.
Additional Information Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus
