Dispatcher

Job summary
Seeking a reliable dispatcher to help create trucking routesPrimary interface between Pilot Freight Services, customers, sales, system operations, and vendorsProvide quality customer service while meeting company policies and procedures
Job seniority: mid-to-senior level
Responsibilities
• Answering phones professionally and timely• Answering email requests professionally and timely• Providing general customer service• Research of shipments for Corporate requests/reports• Research of shipments for Accounting requests/reports• Communicate charges with accounting when outside vendors are used• Understanding TSA regulations• Develop pickup/delivery routes and maintain contact with drivers throughout the day• Modify daily routes to accommodate the needs of customers• Act as a communication liaison between customers, drivers, sales, and Pilot facilities• Cultivate strong relationships with drivers and customers• Scheduling of residential pickups• Able to work overtime and weekend on call rotations• Other duties assigned deemed necessary by the Cartage Supervisor
Requirements
• Must be able to type accurately at least 35 WPM• Intermediate level Excel and Word• Strong written and oral communication skills are essential• Ability to manage deadlines• Strong knowledge of the roadways throughout the immediate and surrounding areas• Ability to work in a team environment in high-pressure situations• Bilingual helpful: English/Spanish• High School Diploma or equivalent• Certifications, if applicable• 3 years dispatching experience
Key Skills Needed
• Must be able to type accurately at least 35 WPM• Intermediate level Excel and Word• Strong written and oral communication skills are essential• Ability to manage deadlines• Strong knowledge of the roadways throughout the immediate and surrounding areas• Ability to work in a team environment in high-pressure situations• Bilingual helpful: English/Spanish