|Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training| Looking to TRADE UP to a better opportunity? Coastal Home Services Air Conditioning, Heating, Electrical & Plumbing is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.
Why Join This Team: Medical, Dental, Vision, and Prescription Plans, Plus HAS Option Life Insurance Matching 401k On-Going Training & Development Paid Holiday and Vacation Paid Training What you will do: Receive emergency and non-emergency calls and record significant information, as necessary. Knowledgeably prioritize calls according to importance and urgency. Monitor field technicians to effectively prioritize their schedules and use of time. Schedule appointments with clients using the right tech/right call guidelines. Data entry into the computer system to track calls and client information, as necessary. What you bring: Previous customer service experience. 1 year dispatching experience preferred. Strong attention to details. Conscientious, team player. Honesty, integrity, quality craftsmanship and a good attitude. Clear background check and drug screen. Schedule : Full-time, Monday – Friday, 8-hour shift, 8 AM - 5 PM
Who/What Are We Looking For? Coordinate the transportation movements of the technicians Must keep track of the drivers' schedules as they change throughout the day Keep track of the technicians' start and departure times Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech Requires interaction with drivers daily Anticipate problems with routes and parts by making quick sound decisions Respond to special requests from customers related to jobs performed by a technician Order parts for special orders Maintain techs' vacation, sick and weekend schedules Follow up on all pending/ recommended work Forecast workload for 2-3 days out Contact customers with parts pending and status of parts Qualifications: Dispatch experience highly preferred Ability to pass a background check High school diploma (or GED) Demonstrate passion for excellence with respect to treating and caring for customers Strong decision-making abilities Ability to identify customer needs and clearly articulate product and service offerings Highly developed sense of integrity and commitment to customer satisfaction Meet all attendance and dependability requirements Team player Multitasking and time management skills with the ability to prioritize Core Competencies: Strong verbal and written communication skills Comfortable in navigating through multiple software systems and windows simultaneously Ability to show empathy when responding to customer's needs Must be flexible with the ability to adapt to changes quickly and think conceptually
