Dispatch Service Representative Location Eden Prairie, MN : Position Summary: Coordinates the dispatch and related technical communications activities for Manufacturer Services. Primary Duties and Responsibilities: Process incoming requests via email or phone, ensuring courteous, timely and effective resolutions of incidents Assign and dispatch appropriate technician to respond. Relay instructions, orders and information required to complete request. Create and maintain Work Orders with a high level of accuracy Immediately escalate questions and issues to experienced Dispatchers / Supervisor Log changes in technician status (vacation and availability) Meet or exceed individual performance measures against department goals and standards Work under direction of Supervisor or higher-level Dispatchers to prioritize and Dispatch incoming calls / e-mails Required Experience: High school diploma or equivalent Minimum of two years call center customer care experience, preferably in a medical or services environment Required Skills & Abilities: Ability to work independently and prioritize work with minimal supervision Strong communication skills, both written and verbal Able to solve problems quickly to ensure customer satisfaction Skills in time management, organization and conflict resolution Flexibility in work schedule to meet department needs Ownership in projects/problems Goal-oriented Ability to multi-task Computer skills, including some experience with MS Office Suite and electronic ERP system This in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact . Primary Job Location: Corporate MN Additional Locations (if applicable): Job Title: Dispatch Service Representative I - Corporate Company: Agiliti Location City: Eden Prairie Location State: Minnesota
