The Dispatch Coordinator II will use their knowledge to ensure that all service installations and trouble tickets are completed as scheduled. They will have the skillset to help technicians on troubleshooting and verifying customer services are turned up and working correctly. They must also be able to logistically route technicians in their everyday work load.
Work will be performed under the general direction and supervision of the Field Operations Supervisor and/or the Field Operations Manager. The Dispatch Coordinator II will directly coordinate with in-house and contract resources to ensure that all service installations and customer trouble tickets are completed at the time they are scheduled. They must be able to multi-task and provide quick responses to the Field Operations Supervisor. The Dispatch Coordinator II must know how to coordinate and adjust resources to ensure that installations and trouble tickets are done in the most effective and efficient way. They must also work with minimal assistance with the day to day task.
The candidate must have a good aptitude for using software and computers to generate reports, manage tracking, help troubleshoot installations, help troubleshoot trouble tickets, and create schedules.
Responsibilities: Essential duties and responsibilities include but are not limited to those listed below:
Coordinate Field Technicians on the schedule route Logistic routing Oversee scheduling of Drop Technicians Assist field techs with troubleshooting customer installed equipment Resolve customer complaints/issues in a courteous manner Document customer activity into computer reporting programs Qualifications: High school diploma or equivalent One to two years of experience in the fiber & communication industry Understanding of scheduling softwares Knowledge of dispatching crews or technicians Able to work flexible hours as required, including evenings, weekends and on-call shifts if needed in an emergency Reporting To: Field Operations Supervisor Employment Type: Full-Time Travel: Up To 10%
Lit Fiber Equal Opportunity Program Policy The employees of Lit Fiber represent a talented and diverse workforce. Achieving the full potential of this diversity is a business priority that is fundamental to our competitive success. A key element in our workforce diversity programs is Lit Fiber' commitment to equal opportunity.
Business activities such as hiring, promotion, and compensation of employees, are conducted without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, situation or age. These business activities and the design and administration of Lit's benefit plans comply with all applicable laws, including those dealing with equal opportunity. For qualified people with disabilities, Lit Fiber makes workplace accommodations that comply with laws applicable to the company, and which Lit Fiber determines are reasonable and needed for effective job performance. In respecting and valuing the diversity among our employees, and all those with whom we do business, managers are expected to ensure a working environment that is free of all forms of harassment.
This policy is based on sound business judgment and anchored in our Lit Fiber values. Every manager at Lit Fiber is expected to abide by our policy, and all applicable laws on this subject, and to uphold our commitment to workforce diversity.
