Full job description Position Summary
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.
People | Excellence | Change | Integrity | Co-prosperity Role and Responsibilities
The Supply Chain Operations Director is an integral part of the central supply chain group in Samsung's Mobile division.
This role is responsible for leading the core Mobile SCM Operations team (5+ employees) that is responsible for helping SEA achieve our business objectives while remaining accountable for global key performance indicators. This team is the "control tower" for SEA Operations and should proactively identify risks and opportunities at the customer, company, and headquarters (SEC) levels. Success factors include directing a team in seamlessly executing SCM processes, driving operational excellence, and achieving business results by supporting sales and functional teams.
You will become the Mobile Group's Subject Matter Expert (SME) on Samsung's SCM (Supply Chain Management) processes and systems, lead the operationalization of supply chain initiatives and enhancements, and ensure the stability of Mobile operations via adherence to SCM operational KPIs (Key Performance Indicators).
The role involves deep collaboration with HQ and SEA accounts, Process Innovation, customers, Strategic SCM, Packaging, and Logistics teams. It may involve leading task forces to attack challenges our customers ask us to solve. This includes driving the execution of key operational initiatives, adherence to SCM KPIs, and setting SCM metrics targets. You should demonstrate leadership skills and clearly communicate with HQ, within the SCM team, and with carrier operations teams and other functions. You will hold customer account teams accountable to their forecast and KPI's as they should remain steadfast, holding up the principles of our supply chain in the face of consistent sales and supply pressures.
You will take ownership of a broad range of SCM-related topics, for proactively identifying potential issues and opportunities, and developing/recommending appropriate actions.
Responsibilities:
Manage and develop a team that supports sales teams and works with HQ teams (e.g., Manufacturing, Global Sales, Process Innovation) and other SEA functions (e.g., Logistics, Packaging, Finance) while providing an effective check and balance to ensure that the sales teams are operating within targeted guidelines/risk thresholds Manage and lead weekly "Pre-SCM" Day meetings with each account team, guiding the teams on appropriate changes to forecasts and relevant supply/demand information Proactively identify both operating risks (e.g., over-aggressive forecast) and upside opportunities and escalate to leadership regularly Advise Product management leadership on how SEA should allocate its product across customer accounts and channels Develop a deep understanding of each sales team and channel: customer-specific operations, channel structure, etc. Provide a horizontal view of SEA operations and a link between various account and functional teams Develop and maintain expertise to be a Subject Matter Expert on Samsung SCM systems and processes, including Postponement and Weeks of Supply (WOS) management As part of SME responsibilities, lead target-setting activities, specifically around Inventory Target Setting Lead operationalization of SCM process enhancements and initiatives; ensure tight execution across all involved parties Regularly participate and guide account teams during customer collaboration meetings (CPFR) Work with HQ teams to ensure that Global SCM policies will provide US customers with excellent SCM support Drive SEA's adherence to SCM operational KPIs to ensure efficient operations; closely collaborate with account teams to create countermeasures and improvement plans Guide team to develop and distribute Operational Reports (weekly, monthly, quarterly); develop/support responses to Ad Hoc requests by SEA and HQ executive leadership Prepare Sr. Executive status update materials regularly Support account and other functional teams by responding to SCM process/system inquiries and providing periodic training Develop personal network across operational teams both at SEA (Mobile and Consumer Electronics) and HQ Skills and Qualifications
Skills/Experience:
A minimum of 12-15 years of supply chain / demand planning / forecast management / operations experience In-depth knowledge of Supply chain operations and processes Willingness to take ownership and work in a collaborative environment High attention to detail with the ability to summarize key messages at executive levels Strong analytical skills with a natural "intellectual curiosity" Good presentation skills and the ability to articulate insights from analyses Positive attitude and willingness to adapt Bachelor's degree is required; Master's Degree preferred Experience in Telecom, Technology, Consumer Electronics, and/or Retail industries is preferred In-depth Excel skills; strong PowerPoint skills; ability to quickly learn new software packages Bilingual ability (English and Korean) preferred
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
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