Description of Work Unit The Enrollment Services One Stop (ESOS) is a department operating within the Division of Enrollment & Access along with the Office of Admissions, the Office of Financial Aid and the Office of the Registrar. ESOS provides students with one location for integrated support for housing and dining services, student records, registration, financial aid, billing, payments, and tuition classification. ESOS staff are cross-trained and provide holistic, student-centered support across this broad set of enrollment services via phone, email, live chat, and in person. While the content base of information provided to students is very broad, the function of the ESOS is narrowly focused on excellent customer service.
The Enrollment Services OneStop Director reports to the Assistant Vice President for Enrollment & Access and is responsible for the leadership and management of the department. In alignment with the University's commitment to student access and success, the Director models a student centered, equity minded approach to customer service for a staff of 14 full-time employees as well as student staff. The Director is an active and visible member of the community both on and off campus. This includes engaging with students, student organizations, employees and employee organizations across Colorado, the Rocky Mountain Region, and nationally to enhance the visibility and reputation of the University and the Enrollment Services One Stop. Additionally, the Director is a member of the Division of Enrollment and Access leadership team collaborating in the development and execution of the division's strategic operations plan and the University's strategic enrollment management plan.
This position will:
Facilitate continuous assessment of policies and procedures and work with appropriate governance structures to operationalize changes that lead to improvements in services to students Represent the ESOS on numerous University Committees Manage a departmental budget exceeding $1M annually. Identify functionality needs or improvements and work with appropriate departments to implement necessary changes or upgrades. Participate in the review, interpretation, and analysis of proposed policy and legislation. Assess the impacts of those policies and direct changes to operations that support the policy changes. The successful candidate for the position of Director of the Enrollment Services One Stop will have a progressive managerial background in a complex, service-oriented setting. This opportunity will appeal to an analytical, organized professional adept at using data and information to support strategic planning, policy and operations. Critical thinking, collaboration with numerous constituents, problem solving, and listening are cornerstone skills for this position. The successful candidate will thrive in an environment where one responds to multiple and changing priorities in a fast-paced work environment.
Incorporating CSU's Principles of Community into everyday work is an essential component of this position. We welcome applications from candidates whose knowledge, skills, and abilities contribute to fostering an inclusive campus community and work environment.
To apply use link: . Full consideration date to apply: April 29, 2024 Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification of candidates. If you have questions, please contact .
