Director, Program Management

RAPP Chicago is looking for a Director, Program Management to join our award-winning Program Management team.

WHO WE ARE:
RAPP is a global, next-generation precision marketing agency, harnessing data, creativity, technology, and empathy to drive client growth at scale. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual's needs, beliefs, behaviors, and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.
We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency's vision. And most importantly we value every individual's wellbeing.
HOW WE DO IT:
At RAPP we are focused on the individual and how we can create value from every individual's experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.
Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.
RAPP is an integral part of Omnicom's Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets.
YOUR ROLE:
Project Management is a key capability at RAPP ensuring the accounts and therefore the agency runs as a well-oiled machine, driving cross-functional collaboration and optimal delivery. As a Director of Project Management, you are the driving force behind client projects and internal solutions – you're the one who knows how to make things happen. You're the strategic master of execution and process from project initiation to delivery. You are passionate about the space from print, DM and Digital to web to gaming and mobile. You're creative, solutions-driven, organized and have exceptional people skills.
YOUR RESPONSIBILITIES:
Drives the planning and execution across multiple accounts of simultaneous integrated projects.
Instills confidence in the management of the workflow delivery process, continuously assessing risk and avoiding foreseeable pitfalls of the workflow process.
Actively tracks delivery progress and commercially manages the account (i.e. resource, vendor and budget management) for the benefit of the financial health of the account, team and the agency.
Is seen as a knowledgeable and reliable partner via project communication to the Business Lead and provides proactive solutions.
Is seen as a role model for how things at RAPP get done and exemplifies thorough and proactive communication skills, effectively managing up out and down.
Proactively manages business and course corrects as need, escalating any issues until addressed with a clear and informed point of view on how to address.
Implements and adheres to agency process and enforces it within the team and agency at large.
Leads and develops direct reports to ensure compliance of departmental and agency policies and expectations, building the next generation of RAPPers.
Builds strong internal relationships and when client facing - is seen as

a viable partner ensuring delivery of on-time and on budget deliverables;
the go-to when it comes to the financial health of the account.

Takes accountability for / manages the motion of project communication, liaising with all departments from start through completion.
Ensures operations and resourcing support to meet the client business and agency goals for the account.
Leads project delivery process collaborating with cross-functional teams / department heads from defining project specifications (goals, milestones, staffing, budget, schedule, and scope) through project completion and optimization (e.g. measurement, reporting, analysis and post-mortem. Ensures sign-off.
Leads resource management partnering with Resource Manager for talent appointment and making sure the account gets the right people for the specific deliverable.
Resolves critical timeline issues and implications (internally or externally driven) with viable solutions to address challenges. Evaluates and optimizes production workflows and processes with a goal of constant improvement.

Proficient with programs such as Visio, Excel, PPT and MS Project.

Experience with project management/workflow tools a plus.
Project documentation samples are required (SOW and Project Plan).
Is a champion of the agency process and quality work. Ensures adherence by all parties.
REQUIRED SKILLS:
8-10 years years of experience in CRM and 360 campaign management, i.e. digital, direct mail, video, radio, etc. at an advertising agency at a media, direct marketing or interactive advertising agency.
Experience in multiplatform content extensions and original content production.
Working knowledge & understanding of web technologies, including HTML, DHTML, Flash, XML, etc.
Possess an established track record of successful accomplishment with clients / teams.
Must be proficient with Microsoft Office products, including MS Project.
Experience with At Task or related PM systems a plus.
Strong communication and presentations skills - capable of presenting solutions in a clear, logical manner with an informed POV.
Excellent risk management and negotiation skills.
Excellent leadership skills with and ability/desire to mentor PM talent.
Project documentation samples (SOW and Project Plan) and presentation example to demonstrate thinking / ability to align key stakeholders required.
RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com . A reasonable estimate of the salary for this role, at the time of posting, is $117,000 - $148,500. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.
"As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status."
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Do you currently work for an Omnicom agency?

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Are you authorized to work in the USA?

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Will you now or in the future require the company to sponsor your employment visa status (E.g. H1B status)?

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I certify that the answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an "at will" nature, which means the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such a change is specifically acknowledged in writing by an authorized executive of this organization. I understand that as part of the offer process I will be subject to a background check that will include but is not limited to a criminal background check. In the event of employment, I understand that false or misleading information given I my application or interview (s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of the Employer.

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What Makes you Fiercely Individual?

At RAPP, we celebrate and honor the fierce individuality of our people. That's why we are working hard to ensure our RAPP community represents the vibrant, diverse world around us. Part of that work includes understanding things like:
Who expresses interest in our open roles?
Of those who express interest, who then joins our agency?
Of those who join our ranks, who stays with us for 2+ years?
Answering these questions gives us insight into what's working and what isn't when it comes to our DE&I goals. Your responses to the below questions aren't required, but will greatly support us gaining a better understanding of the applicant-to-employee journey. Any information you provide will remain anonymous and will not in any way impact whether you move forward in our process. Thank you!
Which of the following best represents you? (Select one)
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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in RAPP's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in RAPP's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
Gender

Are you Hispanic/Latino?

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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