Company: HomeFront Brands
Job Title: Director of Operations
Work Location: Huntersville, NC - Hybrid
Employment Status: Full-Time, Exempt Job Overview: As the Director of Operations, you will play a key role in driving the operational excellence and strategic growth of our franchise company. You will be responsible for overseeing the day-to-day operations of our franchise network, ensuring adherence to brand standards, optimizing processes, and fostering collaboration between franchisor and franchisees. The ideal candidate will have experience in assuring franchise site selection , a proven track record in franchise operations management, strong leadership skills, communication skills, kitchen and bath industry knowledge , and a deep understanding of the franchise business model. Key Responsibilities: Strategic Planning and Execution : Develop and implement operational strategies aligned with the overall goals and objectives of the franchise company. Identify opportunities for growth, expansion, and improvement within the franchise network. Monitor industry trends and competitor activities to inform strategic decision-making. Franchise Support and Relationship Management : Provide guidance, training, and support to franchisees to ensure alignment with brand standards and operational procedures. Foster strong relationships with franchisees, serving as a primary point of contact for operational inquiries and concerns. Collaborate with franchisees to implement best practices and drive operational efficiency. Process Optimization and Standardization : Evaluate existing operational processes and systems to identify areas for optimization and standardization. Develop and implement standardized operating procedures and systems across the franchise network. Continuously monitor and refine processes to improve efficiency, productivity, and profitability. Quality Assurance and Compliance : Establish quality control measures and performance metrics to ensure consistent delivery of products/services across all franchise locations. Conduct regular audits and inspections to assess compliance with brand standards, regulatory requirements, and operational guidelines. Implement corrective actions and training programs as needed to address performance issues and maintain quality standards. Resource Management and Financial Oversight : Manage operational budgets, expenses, and resources effectively to maximize profitability and minimize costs. Oversee inventory management, supply chain operations, and procurement processes. Monitor key performance indicators (KPIs) and financial metrics to track operational performance and identify areas for improvement. Risk Management and Legal Compliance : Identify potential operational risks and develop strategies to mitigate them effectively. Ensure compliance with legal and regulatory requirements, including health and safety standards, licensing, and franchising regulations. Implement policies and procedures to minimize risks and protect the interests of the franchise company and its stakeholders. Leadership and Team Development : Provide leadership, guidance, and mentorship to the operations team and franchise support staff. Foster a culture of accountability, collaboration, and continuous improvement within the operations department. Recruit, train, and develop top talent to support the company's operational objectives and growth initiatives. Qualifications: Minimum of 3 years of experience in operations management, preferably within the franchise industry. Industry knowledge of the kitchen, bath, and/or closet sector with an understanding of general construction. MUST HAVE: Experience in retail location-based franchise models and property management. This can include fit-out project planning, renovation efficiently, etc. Proven track record of success in driving operational excellence, process improvement, and business growth. Strong leadership and communication skills, with the ability to inspire and motivate teams. Excellent analytical and problem-solving abilities, with a keen attention to detail. Sound knowledge of franchise operations, including franchise agreements, brand standards, and regulatory compliance. Proficiency in business software applications, including Microsoft Office suite and franchise management systems. Benefits: Generous 401(k) Matching : HFB provides a robust 401(k) plan with a 100% match for the first 3% of an employee's contributions and a 50% match for the next 2%. Comprehensive Health Coverage : Access to health insurance to ensure the well-being of our team members. Employer Contribution to HSA : HFB contributes towards the Health Savings Account (HSA), promoting financial health. Dental and Vision Coverage : Enjoy the benefits of dental and vision insurance for a complete healthcare package. Life Insurance : HFB provides life insurance coverage, demonstrating our commitment to the security of our employees. Company Performance Bonus Plan : In addition to competitive salaries, employees are eligible for a bonus plan based on company performance. Paid Time Off (PTO) : Take advantage of our PTO policy to maintain work-life balance and recharge. Paid Holidays : Celebrate 11 paid holidays throughout the year, giving you time to relax and enjoy special moments.
