About Greenlight
GreenLight Biosciences is a public benefit company using RNA to create a world where plants, people, and the planet can thrive together. The company is developing highly effective agricultural solutions for farmers and beekeepers that are targeted to specific pests and degrade quickly in the environment. Our pipeline includes products to protect honeybees and a range of fruits and vegetables. The GreenLight platform allows us to research, design, and manufacture across multiple product categories including insecticides, fungicides, and herbicides.
For more information, visit www.greenlightbio.com.
Position Summary
GreenLight Biosciences is seeking an exceptional, sales focused Director of Customer experience, engagement and Sales Support to join our team. The successful candidate will provide the link between customer insights, on the ground sales, inventory and manufacturing needs. The successful candidate will support the VP of Sales and Marketing in multiple areas of order fulfilment, order to cash, after sales and service, distributor/key account plans and operational management
Major Responsibilities
Executes order to invoice transactions ensuring accuracy and compliance with regulatory and other audit requirements
Collaborates with the sales team to execute special customer programs
Executes credits/rebills in close association with Finance and Inventory Management groups
Works with logistics and sales to monitor customer shipments to assure service level agreements and improvements thereof
Assist with creation of sales and invoice management systems (CRM) and processes
Work with sales and other internal actors to create after sales service processes and systems and manage such
Leads customer service improvement initiatives
Propose and manage incentive programs and fulfillment options
Other work as necessary
Professional Experience / Qualifications
Minimum of 10 years agrochemical experience in a similar position
International customer service experience
Spanish, Portuguese and other languages a plus
Excellent interpersonal skills with ability to lead, engage, focus, negotiate, and resolve conflict internally and externally.
Experience working with all levels of management and with key business stakeholders.
Ability to work in a dynamic and fast-paced environment.
Strong team player that has a customer service approach and is solution oriented.
Excellent communication skills.
Strong presentation skills.
Highly organized and detail oriented.
EDUCATION
BA in Operations, Supply Chain, Shipping or other relevant business field
Greenlight Biosciences Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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