Director of Customer Experience Location Durham, NC : ABOUT GREENLIGHT GreenLight Biosciences is a public benefit company using RNA to create a world where plants, people, and the planet can thrive together. The company is developing highly effective agricultural solutions for farmers and beekeepers that are targeted to specific pests and degrade quickly in the environment. Our pipeline includes products to protect honeybees and a range of fruits and vegetables. The GreenLight platform allows us to research, design, and manufacture across multiple product categories including insecticides, fungicides, and herbicides.
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POSITION SUMMARY GreenLight Biosciences is seeking an exceptional, sales focused Director of Customer experience, engagement and Sales Support to join our team. The successful candidate will provide the link between customer insights, on the ground sales, inventory and manufacturing needs. The successful candidate will support the VP of Sales and Marketing in multiple areas of order fulfilment, order to cash, after sales and service, distributor/key account plans and operational management
MAJOR RESPONSIBILITIES Executes order to invoice transactions ensuring accuracy and compliance with regulatory and other audit requirements Collaborates with the sales team to execute special customer programs Executes credits/rebills in close association with Finance and Inventory Management groups Works with logistics and sales to monitor customer shipments to assure service level agreements and improvements thereof Assist with creation of sales and invoice management systems (CRM) and processes Work with sales and other internal actors to create after sales service processes and systems and manage such Leads customer service improvement initiatives Propose and manage incentive programs and fulfillment options Other work as necessary PROFESSIONAL EXPERIENCE / QUALIFICATIONS Minimum of 10 years agrochemical experience in a similar position International customer service experience Spanish, Portuguese and other languages a plus Excellent interpersonal skills with ability to lead, engage, focus, negotiate, and resolve conflict internally and externally. Experience working with all levels of management and with key business stakeholders. Ability to work in a dynamic and fast-paced environment. Strong team player that has a customer service approach and is solution oriented. Excellent communication skills. Strong presentation skills. Highly organized and detail oriented. EDUCATION BA in Operations, Supply Chain, Shipping or other relevant business field Greenlight Biosciences Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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