Work. Serve. Thrive.Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.Feeding America is the nation's second largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger. Learn more about Feeding Americahere .The OpportunityThe Director, Member Business Applications role is to supervise and maintain the organization's repository of Member Business Services (MBS) software applications through best practices and the appropriate staffing and management of a technical team and ensure the design and software architectures support core organizational functions.This individual will apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems, as well as evaluate and select all technologies required to complete those plans.Salary Range: $131,000 - 136,000 Based on ExperienceResponsibilities:Implement long-term strategic goals and short-term tactical plans for managing and maintaining Member Business Services (MBS) systems and software.Ensure that proposed and existing systems architectures are aligned with organizational goals and objectives. Provide architectural expertise, direction, and assistance to Systems Analysts, Engineers, and software development teams.Ensure that applications meet business needs and systems goals, fulfill requirements, and identify and resolve systems issues.Conduct research on emerging technologies in support of systems development efforts and recommend technologies that will increase cost effectiveness and systems flexibility.Along with the team, cultivate and disseminate knowledge of application-usage best practices.Where applicable, design, develop, and oversee implementation of end-to-end integrated systems.Document the company's existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives.Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas and make the appropriate recommendations.Develop and execute test plans to check infrastructure and systems' technical performance. Report on findings and make recommendations for improvement.Manage and provide direction for the support team in support of business operations.Required Experience and QualificationsHands-on experience with business requirements gathering/analysis, including architecture and technical support documentation skills.Strong understanding of information processing principles and practices.Solid grounding in core enterprise applications, including Microsoft Dynamics NAV/Busines Central 365 and in-depth technical knowledge of network, PC, and platform operating systems, including Windows and Windows Server.Working technical knowledge of current systems software, protocols, and standards. Expert knowledge of programming languages, preferably C/AL and/or AL.Hands-on experience with application development tools.Strong knowledge of software evaluation principles and practices.Good knowledge of applicable data privacy practices and laws.Foundational Requirements:Mission Focused– Demonstrates a commitment to Feeding America's mission through word and action. Is committed to keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.Embraces Equity, Diversity and Inclusion– Demonstrates a personal commitment to valuing different backgrounds and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work. Committed to continuous personal EDI development.Required Leadership Competencies:Understands our 'Business':Demonstrates in-depth knowledge of how the Feeding America Network and other partners operate in support of our mission and strategy. Uses sound knowledge about Feeding America and not-for-profit human service organizations to help others navigate ways to get things done. Builds relationships with key stakeholders, including functional contacts inside network food banks. Demonstrates a solid understanding of the business levers that can be used to drive different department and organization outcomes.Leverages Functional Expertise:Applies extensive functional expertise to diagnose challenges and root causes to complex, organization-wide problems. Provides colleagues with sound functional guidance and influences others to embrace leading practices for the benefit of Feeding America. Prioritizes building employees' functional acumen and helps team stay abreast of leading practices in their field.Continuously Improves:Pursues opportunities to identify new ideas, scan for best practices, share learnings, and drive continuous improvement. Analyzes current practices, policies, and procedures to find areas for improvement and apply best practices. Reinforces a data-driven, learning, and innovation-focused mindset across the organization through persistent inquiry for and sharing of external practices. Gives others latitude to test new ideas and learn from the experience.Operates with Integrity:Cultivates trust through consistent leadership, ethics, and calm demeanor, even under stress. Anchors actions and decisions in our mission and values. Consistently treats others with fairness, dignity, compassion, and respect. Voices concerns/opinions appropriately and in advance of decisions and, once made, conveys full support of decisions, regardless of original position on the issue. Openly takes responsibility for mistakes, corrects them, and apologizes when appropriate and necessary.Manages Risk:Protects Feeding America's reputation and credibility by exercising sound judgment and considering risks in all operational decisions. Advocates the importance and value of organizational processes for mitigating risks. Ensures resources are used in alignment with the organization's priorities and mission. Provides regular, safe opportunities for people to share concerns or observations of potentially questionable practices.Feeding America recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.
