Job summary
Director Patient AccountingFull Time, 80 Hours per pay period, Day shiftResponsible for the daily management and direction of Knoxville Business Office Services
Job seniority: director level and above
Responsibilities
• Responsible for the direction of activities related to the analysis and design of strategies and systems to effectively manage patient account receivables• Maximize reimbursement from third party sources or other collection efforts• Responsible for the activities of cashiering, customer service, billing, and credit and collections• Plan, organize and direct the activities to ensure control and management of patient accounts receivable• Coordinates operations with hospital units and medical staff• Interprets policies and recommends policy changes to the Vice President of Patient Account Services• Interviews and hires new employees and assigns them to various work areas• Maintain established departmental policies and procedures and quality assurance programs• Consults with the Vice President of Patient Account Services concerning recommendations for policy revisions and/or new policies and procedures• Remain current on procedural and regulatory changes issued by Medicare, TennCare, managed care payers, and agencies• Utilizes resources available appropriately, i.e. use of system equipment and/or supplies• Ensures continuing compliance with State and Federal regulations, and HCFA guidelines as they relate to accounts receivable management• Work with the Staff, Management Team and Vice President of Patient Account Services to establish measurable goals and objectives related to accounts receivable management• Maintains accountability by providing leadership to the Management Team to ensure that established targets, goals and expectations are consistently met• Analyze results of cash collections and accounts receivable management and use the information to target areas for process improvement• Communicates activities with the Vice President of Patient Account Services and the facility CFO• Handle the more difficult and complex issues and problems that arise routinely within responsibility area• Develop and implement procedural and staffing changes as needed that result from A/R analyses, payer requirements, and customer needs• Use a team management approach when structuring workflow• Professionally deals with patients, physicians, public and other management and executive personnel concerning Patient Accounting services across the system• Recognizes situations that necessitate supervision and guidance, seeking appropriate resources• Determines training/cross-training and development needs of the Managers and staff to enhance professional growth, satisfaction, and performance• Prepares individuals for succession planning• Use innovative approaches to improve work conditions within responsibility area and to facilitate improved cash collections• Seek out staff and related party input for improving workflow and overall departmental effectiveness• Holds monthly meetings with Managers regarding work performance and division/system updates• Promotes good public relations for Knoxville Business Office Services• Prepare and monitor annual operating budgets• Maintain resource utilization within the established budget• Coordinate capital budget needs• Stay abreast of technologies that will assist in daily operations of accounts receivable management• Ensure that available automation is well utilized and that staff is well-trained on existing systems• Demonstrates initiative in increasing skills through personal development by establishing measurable goals on an annual basis
Requirements
• Bachelor's Degree required or equivalent education and experience applicable to and necessary to fulfill duties of the position• Knowledge of Medicare, Medicaid, and third party payers, rules and regulations• Registration experience, which includes insurance verification, precertification, and financial counseling also required• Minimum of five (5) years' experience in a hospital business office or equivalent• Expected to perform adequately within the position after working at least three to six (3 to 6) months on the job
