Best Version Media (BVM) strengthens communities and connects local businesses to customers with innovative print and digital advertising solutions. Our vision is to unite the hearts and minds of communities – one person, one home, one business at a time.
Are you an experienced digital professional with a knack for building and maintaining long-term client relationships? We are seeking a results-driven Digital Account Manager to join our dynamic team at Best Version Digital, a leader in omnichannel digital advertising products.
As a Digital Account Manager, you will be the go-to person for our clients, strategizing, planning, and upselling our products. Your role is crucial in ensuring client satisfaction, driving growth, and fostering lasting partnerships.
Responsibilities :
Client Relationship Management : Build and maintain strong relationships with clients by becoming their trusted advisor, main point of contact, understanding their business objectives, challenges, and opportunities.
Digital Expertise : Demonstrate a deep understanding of digital marketing principles, industry trends, and best practices. Provide strategic insights to optimize clients' digital advertising efforts.
Product Knowledge : Develop a comprehensive understanding of our digital advertising products and services. Educate clients on the features, benefits, and capabilities of our offerings.
Sales and Renewals : Identify upselling and cross-selling opportunities to drive revenue growth. Collaborate with sales teams to ensure successful renewals and upgrades.
Strategizing : Plan and strategize with clients to meet their evolving needs. Provide guidance on utilizing our products for maximum value.
Client Advocacy : Be the voice of the customer within the organization, advocating for client needs and providing feedback to improve products and services.
Customer Retention : Develop and execute customer retention strategies to ensure long-term partnerships. Monitor customer health metrics and take proactive measures to prevent churn.
Qualifications :
Bachelor's degree in Marketing, Business, Communications, or a related field.
Proven experience in a customer-facing role, preferably in digital marketing or at a digital agency.
Strong understanding of various digital advertising products.
Demonstrated ability to achieve sales targets, drive renewals, and identify upsell opportunities.
Excellent communication and interpersonal skills with the ability to communicate effectively with clients.
Familiarity with digital marketing reporting tools and experience conducting reporting calls.
Analytical mindset with the ability to interpret data and make data-driven recommendations.
Exceptional organizational and time-management skills.
Join our team as a Digital Account Manager, where you'll be at the forefront of driving client success in the digital landscape. Apply today and be a key player in the growth of Best Version Digital.
Best Version Media participates in the E-Verify Employment Verification Program.
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