We are looking for a self-motivated individual with the ability to thrive in a changing environment and demonstrate strong time management and prioritization skills is crucial to this position. Must be ready to work as a part of a team and assist wherever needed.
What You ll Be Responsible For: Deliver courteous and superior service and support to end-users via in person, remote connection or over the phone. Interact with end users to provide and process information in response to inquiries, concerns, and requests about Hardware and Software. Hardware and software installation of servers and network equipment Gather end user information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, application issues, password resets, and more. Research required information using available resources. Identify and escalate priority issues for end users. Must be able work independently and be a self-starter. Accurately process and record transactions using tracking software. Follow up and make scheduled call backs to customers, as necessary. Stay current with system information, changes, and updates. Vendor Management Ability including Hardware, Software and Support. Technologies You Need to Know: Knowledge of Microsoft server and client operating systems (Server OS: 2008, 2012, 2016, 2019, and 2022; Client OS: Windows 7, 8,10 and 11; Linux OS). Knowledge of Microsoft Active Directory infrastructure and maintenance. Virtualized Server experience(Nutanix AHV a plus). Knowledge of cloud services such as Office 365, Azure, AWS & Google. General understanding of internet protocols including DNS, SMTP, POP3, IMAP Network troubleshooting skills. Installation and troubleshooting of desktop client applications including Microsoft Office Suite and Vendor Applications. Installation, configuration, and maintenance of enterprise backup solutions (Cohesity Knowledge a Plus). Understanding of Client and Server hardware configurations including redundancy and RAID architectures. What You ll Need to Have: Associate s Degree required, Bachelor's degree preferred. 3-5 years of experience in information system design, installation, configuration, troubleshooting, maintenance, and documentation; office automation/productivity applications specification, installation, operation, and maintenance. Strong knowledge of current IT concepts, issues, practices, methodologies, and trends. Good problem solving and decision-making skills; ability to understand and analyze complex issues. Must be passionate about technology and delivering the highest level of customer service. Self-motivated, detail orientated, highly organized and able to manage a variety of tasks and responsibilities in an efficient manner with a high level of quality. Ability to deal effectively with customers, vendors, and peers. Great communication skills, ability to communicate technical concepts to non-technical audiences. Report this job Dice Id: ******** Position Id: 8281648
