Desktop Support Technician - Part-Time

Position : Desktop Support Technician
Pay Rate : $20 per hour
Type: Part Time and Temp-to possible-Hire Schedule : 2 days in office per week (weekdays), though which 2 weekdays have not yet been determined
Address : 2387 Clements Ferry Road Charleston, SC 29492 Summary
Diagnosing and troubleshooting hardware and software break fix, machine configurations, re-imaging. We have HP, Dell and Apple devices in the environment. Along with data backup/restore, OS support, Service Now ticketing system to update and close cases. 
Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote end user support) Hardware break/fix (HP-Dell-Apple). Onsite hardware repair Client incident updates (in person/on the phone/ Service Now) Process parts ordering and returns Provides second-line investigation and diagnosis Resolves and closes incidents/service requests as per help desk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescales Logs relevant incident/service request details per help desk procedures Communicates with Customer regarding incident progress Ensures tickets are updated at all times until issues are resolved Liaises with Customer, other IT support groups when necessary Performs staging of PCs Performs IMAC (Install, Move, Add and Change) Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Coordinates with Service Desk for hardware repair Creates/maintains documentation Connected Backup Customer support Local network support and/or assists centralized Network team