Summary
Job title: Desktop Support Technician
Job ID: ********
Department: Operations/IT Service Center
Location: TX-Irving
Description
Summary:
Consolidated Electrical Distributors Inc. is seeking a Desktop Support Technician to support and maintain all aspects of the Service Center's systems and employees. This will include but not be limited to face-to-face interaction with users, hardware and software tasks, 24/7 end-user support, and configuration support of Windows operating systems. The successful candidate will display excellent customer service skills and quick decision making to identify and resolve technical inquiries as well as perform various technical and support tasks as assigned.
Reports to: IT Operations Manager
Minimum Qualifications:
+ Bachelors Degree or equivalent
+
Two-plus years of experience installing, configuring, troubleshooting and repairing computers and applications in a domain environment
+
Possess a passion for providing excellent customer service
+ Confidence to interact with a wide range of people from clerical staff, network specialists, developers, senior management, and vendors
+ Physical qualifications required to perform the job function include the ability to lift 20 lbs. as well as to sit for long periods of time.
+ Excellent customer service skills required.
+ Proficiency to read, write and communicate orally the English language, especially I.T. technical terms and concepts.
+ Advanced math skills including: addition, subtraction, multiplication, division, percentages, ratios, discounts/multipliers and probabilities.
+ Ability to use Microsoft Word, Excel and Outlook.
+ Competence to operate a personal computer, printers and external computer peripherals.
+ Ability to set up personal computers including carrying and lifting up to 20 lbs.
Preferred Qualifications:
+ Knowledge of installing, configuring, monitoring and troubleshooting Windows desktops.
+ Knowledge of installing configuring, monitoring and troubleshooting Microsoft Office products including O365.
+ Working knowledge of anti-virus, anti-spam applications.
+
Experience working with help-desk ticketing systems.
+ Eagerness and ability to learn other hardware and software as they become pertinent to the business needs.
+ Proven troubleshooting skills.
+ Basic understanding of networking.
+ Extensive knowledge of computer applications and conceptually, how they work.
+ Organizational skills sufficient to ensure all calls are logged and follow-up is complete.
+ Ability to work under pressure.
+ Ability to multi-task.
+ Ability to answer telephones and provide courteous, prompt and efficient customer service.
+ Ability to organize multiple work tasks and prioritize them to meet specific deadlines.
Working Conditions:
+ Office environment
+ Minimal travel required
Supervisory Responsibilities: No
Essential Job Functions:
+ Work as part of a team in a fast-pace environment supporting Service Center employees.
+ Provide internal technical support, password resets / account unlocks.
+ Understand PC hardware and software installation, troubleshooting, break/fix, imaging.
+ Manage ticket queues and priorities.
+ Onboarding of new employees including new hardware deployment, initial end-user walkthrough.
+ Offboarding requests including account deactivation and hardware collection.
+ Provide phone support for end-users.
+ Provide customer service, technical support and guidance to Service Center personnel where required.
+ Monitor and resolve or report violations of Company and I.T. policies primarily with regards to I.T. security, network and software standards.
CED is an Equal Opportunity Employer - Disability | Veteran
Benefits:
Benefits available for this position are:
+ Insurance - Medical, Dental, Vision Care for full-time positions
+ Disability Insurance
+ Life Insurance
+ 401(k)
+ Paid Sick Leave
+ Paid Holidays
+ Paid Vacation
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