Desktop Support Technician

Location: Greer, SC
Pay:19-23 (Based on experience)
Shifts available: M-F 8 hours up to 10 hours per day but have to work a weekend rotation, and have alternating work days. (On-call) (Can get OT)

CTH
Main Responsibilities:
End User Device Install, Repair, Setup, Configuration, Upgrade. Office Moves/Setup and Minimal migration.
Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

The Ideal Candidate
• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.

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