Cognizant is seeking a End User/ Desktop Support Tech for a full-time opportunity in Waltham, MA
Benefits : Cognizant offers the following benefitsfor this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
*Participate in EUC Field Service transition activities.
*Assist and be part of Knowledge gathering and documentation from External Customers and/or Incumbents
*Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.
*Due Diligence with customer prior to RFP & BAFO submissions.
*Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.
*Create Process Document of current service for the customer and Partner.
*Work closely with our Third Party Partner.
*Understanding of Desk side Support duties and process
*Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
*Strong Customer Relationship skills.
Qualifications:
*Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
*Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them.
*Should have participated in Transition and transformation projects in the EUC and Field Services domain.
*Should have knowledge on Service Desk operation and tools
*Good grasp of ticketing tools
*Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May 06 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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