S2S Soft is a Global IT Solutions and Services company with unmatched expertise spread across various Industrial Internet like IT Staff, Document Management, Software Development, Mechanical Design and Independent Software Vendors. Our clients have relied on us for providing Technology initiatives and support for their business processes in the areas of Enterprise Application Management, Custom Application Management, Business Intelligence & EAI, Infrastructure Management & Security and Quality Assurance & Testing Services.
S2S Soft understands the unique challenges faced by various industries. Through hands on experience earned from different client engagements, we enable our customers to address their challenges with tailor made solutions best suited to their present systems. With a firm eye on Return on Investments of our customer, we conceive, build and deploy solutions that are robust, scalable and yet flexible. We partner with our clients on their long-term initiatives by providing real value while demonstrating high level of professionalism and ethics metus.
Desktop Support L2 Location: Mason, OH/ Jacksonville, FL/ Roseburg, OR/ Beloit , W/ Charles City, IA Contract REQUIREMENTS:
Strong hands on experience needed on end user support for Windows PC and Mac related issues
Ability to assign and work on incident tickets through Service Now.
Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.
Ability to support new user onboarding and preparing necessary IT equipment's.
Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
Ability to follow technical guides for imaging and configuring new pcs.
Ability to work through Resolving end users issues related to hardware and software.
Well versed in note taking and gathering information on issues for ticket in Service Now.
Proactive mindset and eagerness to learn with enthusiasm for helping others.
Willing to get additional training from team members or attend available trainings.
Ability to fix issues and support all flavors of client operating systems including windows and Mac
Ability to support iOS and other handheld devices.
Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.
Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's)
Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice), Mac and PC or escalation to the appropriated teams.
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