Depot Technician Position Summary: Location: Gilbert, Arizona Company information Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit
Group/Division Summary When your part of the repair team, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Position Summary: Primary duties include performing in-house and field servicing of Cold Storage and Temperature Control products (baths, circulators, re-circulators, chillers, freezers, centrifuges, etc.) This includes performing evaluation, repair and testing of customer equipment. Also, required to identify service resource and tooling needs while alerting management of product repair trends. Additional duties could include assisting with receiving/shipping and communicating with customers.
Key Responsibilities: Service and maintain equipment to ensure 100% customer happiness. Perform Customer Services, including preventive maintenance, troubleshooting and repairing customer equipment and field installations of applicable products. Calibrate customer equipment according to specifications. Provide technical support to customers via phone and email. Participate in training as needed to improve knowledge base. Provide support to engineering, manufacturing, and sales. Provide adequate documentation and reports upon completion of each assigned job. Minimum Requirements/Qualifications: Highschool diploma or GED equivalent. Minimum 3 years experience with temperature control equipment and/or refrigeration. Mechanically/Electrically proficient Pipe brazing and soldering skills Solid troubleshooting skills Excellent verbal and written communications skills EPA Certification Preferred Essential Functions of the job: Engages well with all customers, internal and external. Sets high standards in work ethic and highly self-motivated Travel to local customer sites to evaluate customer needs and/or perform installs. Basic digital literacy with ability to learn service procedures and software tools Prepare online reports and communicate progress with customers, both verbally and written Valid Driver's License Ability to lift 25 lbs independently on a weekly basis At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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