As aDelivery Associate, your primary responsibility will be to successfully articulate and deliver the Lucid brand and ownership experience to our customers. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owner's needs through asking the appropriate questions to deliver on an exceptional customer centric experience.Who we are looking forYou are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer before delivery by connecting with the sales team and unpacking the customer journey to learn preferences and customizations required. The Delivery Associate acts as a Lucid ambassador and drives personalized experiences on the day of delivery. The Delivery Associate is driven by achievement and thrives in an environment where goals are set and attained.The team you will work withThe Delivery Associate will work closely with the Delivery Supervisor and the sales and service team. The Delivery Associate will typically work from a location that conducts both sales and service activities. We see this role as a key member of the delivery process and a loyalty driver for the Lucid brand.Delivery CeremonyGuide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needsDeliveries can be done either at delivery center or at client's preferred locationRepresent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer's purchasing decisionAccurately complete required paperwork and collect necessary documents to finalize deliveryLog in relevant delivery and customer information into SalesforceShow a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guidepostsDelivery Preparation Manage pool of assigned deliveries through regular communication with Sales Specialist to align on delivery readinessUtilize Salesforce to meticulously document essential details such as inbound and outbound activity and delivery specifications. Connect with customer to schedule appointment ahead of delivery date (through introduction from Sales Specialist) to set clear expectations and next steps on delivery process and requirementsCollaborate with Delivery Operations Specialist, Service and Logistics to ensure readiness of vehicle and delivery area for ceremonyAssist with daily operations as neededQualifications:1+ years of customer facing professional experience.Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solveComfortable navigating ambiguityExperience in a luxury retail or hospitality environment preferred.Comfort with using Salesforce or equivalent CRM system.A Bachelor's degree or equivalent experience in business, sales, or related discipline.Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.Demonstrates a passion and enthusiasm for Lucid products and technological advances.Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
