Delinquency Specialist
Are you tired of working a job where you're looking at the clock every 12 minutes waiting for 4:00 PM to hit? Sick of the Sunday blues & experiencing the perpetual case of the Mondays? Tired of not being recognized for a job well done? If this is you, you have stopped scrolling at the right company.
Who We Are: Focus Property Management is one of the fastest growing companies in the country. Know why? Because we're a team full of hard working, motivated people who want to disrupt how things are done in property management! Our mission is to improve our residents' lives and provide them a place they feel proud to call home. So, although we've grown 3900% since our inception in 2019, we've only just begun and don't plan on slowing down!
Who we Aren't: We aren't your punch the clock, 9-5 gig that much of us can relate to. We aren't micro managers who look to crush creativity and limit your potential. We aren't a company that's going to hold you back on what is possible rather one that encourages you to be brave and disrupt the norm!
Role: Delinquency Specialist
Reports to: Finance Leader
Compensation: TBD; Based on experience
Location: Main office in Kaukauna
Benefits: Health, Dental, Vision, Short Term Disability, Accident, and Life Insurance. Paid Time Off. Company Events. Flexible Monday - Friday Work Schedule. Hands-on Job Training. Free Coaching and Development in Personal Finance and Real Estate Investing after Probationary Period. (If Financial Freedom is something you've only dreamed of, then dream no more because you'd be surrounded by it here at Focus).
Summary: The Delinquency Specialist is a strong communicator that has a strong attention to deal to succeed in their daily tasks. They will be responsible for communicating with delinquent residents, assistance programs, and assist with the collection of past due balances on accounts.
Who you are:
Professional communicator who is outgoing, direct and empathetic
Someone with a strong attention to detail who makes organization a top priority
Prepared and responsive individual who is ready to face challenges head on
Comfortable with computers, general office tasks, and excel in verbal and written communication
Work with a genuine desire to meet the needs of others
Ready to take on change and resilience
What you are great at: (responsibilities)
Collecting, tracking, and managing delinquent accounts
Properly scan, upload and file all 5 day legal notices to delinquent resident's online portal
Accurately post all necessary paperwork to file an eviction
Basic understanding of the legal requirements as they are related to property management
Partnering with the legal team on any lease violations
Ability to create payment plans, receive and enter receipts into the system
Answering phone calls from residents and helping to problem solve issues
Partnering with other departments on a project basis
Handling office tasks, such as filing, generating reports and monthly communication
Communicate effectively with all residents through email, phone and text to help answer questions, and diffuse situations when needed
Manage spreadsheets on a daily basis to ensure accuracy with scheduling timeframes
Utilize our system to log, track and efficiently process all documentation
Exemplifies Focus PM's Core Values
Positive Attitude, Hard-working, and ability to adapt and grow within the company
Excellent time management and multitasking skills to complete all work tasks
What you have Achieved: (requirements)
Prior customer service experience.
Must be proficient in Microsoft Office including Word, Excel, Google Drive, and Power Point.
Strong attention to detail.
Desire to be proactive and create a positive experience for others.
Excellent verbal and written communication skills and professional demeanor
Strong problem solving skills
Ability to work independently and also with a team, manage large workloads, and keep deadlines
Who you will work with :
A motivated top-level Leadership team
A CEO/Founder that is an experienced and strategic entrepreneur
90+ high energy, positive, incredible team members
What you are motivated by:
A fast paced work environment. Our company has grown exponentially and the right candidate has to have the ability to adapt to changing processes, procedures and goal expectations.
An amazing team and culture that trusts each other, communicates effectively and is committed to reaching company goals and objectives.
A culture that is focused on developing and investing in team members.
Work place and role autonomy. Having a voice in the progression of your role and creating efficient processes.
We are looking for ROCK STARS to join our team. Are you driven for greatness? If so, we may be a perfect match! If you feel that you have the drive, knowledge, skills, and experience to truly be successful in this role, we want to hear from you today!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Employment Type: Full-Time
Salary: $ 17.00 18.00 Per Hour
