CompanyMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. DivisionMorgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses and to our own. Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.TeamFirmwide Operations includes Fraud Operations, Shared Services and Banking Operations (SSBO), Operations Risk and Control, Global Project Group and Metrics, Branch Operations, and Divisional Management. Fraud Operations is a global organization responsible for assessing, mitigating, and preventing fraudulent activities across multiple product lines and services in order to protect the firm and its clients. In an effort to protect our clients' assets, provide a safe and secure banking environment, and to minimize financial losses to the Firm from systematic security risk, the Fraud Operations Team is tasked with monitoring and analyzing client activities in order to detect and curtail fraud. The Fraud Operations Team's primary responsibilities are the identification, mitigation, and incident management of potential fraudulent transactions detected by a suite of detection tools, and the expeditious investigation and resolution of client initiated fraud claims. The Fraud Operations team is seeking an Associate to support our debit card investigation teamsThe successful candidate will be responsible for:>Detailed and comprehensive investigations to resolve customer claims adhering to Federal guidelines in adherence to Regulation E>Communicating with internal partners, law enforcement as well as merchants to investigate claims>Completed Suspicious Activity Reports that will include a comprehensive narrative fully describing the suspicious transactions in accordance with FinCEN instructions.>Verbal or written response to branch / client / customer service inquiries regarding reported claims>Managing significant caseload and utilizing the Actimize Case Management System>Communicate with business partners and make recommendations to ensure successful resolution of claims and minimize bank losses (ex. termination of card privileges), and report any suspicious activity such as suspicious repeat offenders>Communicate with merchants as well as other industry professionals>Identification and reporting of suspected elder or adult dependent abuse>Adhere to departmental and firmwide policesSkills Required:>Bachelors Degree or higher preferred>Minimum 3+ years banking operations experience>Knowledge of Regulation E, Mastercard and STAR regulations>Proficiency in Mastercard and STAR chargeback rules>Strong decision-making skills that demonstrate flexibility and resourcefulness>Possess the ability to balance and prioritize multiple tasks while meeting deadlines>Highly motivated professional with problem solving ability, ownership and personal accountability>Superior analytical, critical thinking and decision-making skills>Excellent communication, presentation and interpersonal skills with the ability to network and establish relationships across the Firm, including senior management>Detail oriented with the ability and desire to work in a team environment>Proficiency working with Excel and PowerPointSkills Desired:>Previous experience with First Data/Fiserv and Actimize systems are a plus.>Strong organizational skills, attention to detail, and excellent follow-up skills>Understanding of financial services industry products and processes>Understanding of fraud and security issues within the banking and finance industry
