at Cayuse Holdings in Dover, Delaware, United States
Overview Cayuse Commercial Services ( CCS ) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability, and accelerated time to market.
The Data & Reporting Lead supports the development, delivery and maintenance of all periodic reporting requirements for Service Desk. The role will help collect, maintain, manage, interpret, and analyze data received from internal data and external data sources. The Data and Reporting resource will present data with project leadership and clients, ideas, and information to identify potential opportunities for actionable insights and assess potential risks on business solutions. This position will work together to run the daily operations of the project for Cayuse Holdings and support the Project Operations Manager. All duties and responsibilities performed in accordance with the Core Values of Cayuse.
Responsibilities + Manages weekly data extract process to refresh Dashboards, starting with rolling 12 months of data
+ Provides monthly and quarterly governance reports, including timely KPIs and metrics
+ Creates consistent look and feel to reports and dashboards, leveraging standard templates
+ Develops Dashboards with access to current data, migrating all data sources and reporting to dashboards via Power BI hosted on client systems
+ Creates testing and validation plan, reviews sample data sets and reports with historical data to ensure data integrity and consistency, pending stakeholder review and sign off
+ Works with Client technical team to perform appropriate CPD access controls, compliance checks and validations
+ Works with Client technical team to provide performance tuning and availability of the reporting solution to stakeholders
+ Develops and manages plan to migrate the data and reporting solution to the appropriate Client environment
+ Develops and manages the data migration plan to facilitate the historical data load for Dashboard reporting
+ Works with the Client technical team to provide Service Desk Cayuse team members with appropriate access to create, update, and maintain the reporting solution on Client's systems ;
+ Sets up landing zone in SharePoint & PowerBI Workspace to publish the Service Desk solution
+ Provisions additional security principal account to help facilitate automation efforts as possible
+ Interfaces with key stakeholders on ad hoc reporting requirements
+ Gathers user requirements for potential new scope items
+ Provides a clear intake process to map requirements, level of effort, and alignment to compliance and scope control requirements
+ Defines and implements strategy to reduce manual reporting tasks
+ Creates, prioritizes, and reviews an enhancement backlog for periodic review with stakeholders
+ Provides enhancement support on as needed basis, minimizing changes when possible consistent with scope control
+ Other duties as assigned
Qualifications Minimum Qualifications:
+ High school diploma or GED required.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
+ Technical aptitude/computer literacy, including familiarity with Windows, MS Office Applications, Mac IOS and Apple Applications, Internet Browsers, as well as basic computer terminology?
+ Understanding of all tools used to run the project successfully; technical, service and reporting?
+ Administration of ServiceNow IT Service Management System
+ Mobile telephony and device support
+ Video Conference Unit Troubleshooting
+ IP Telephony setup and support
+ Proven ability to collect, maintain, manage, interpret, and analyze data received from internal data and external data sources. Possess a solid baseline of knowledge about the tools and processes agents use (Apply critical thinking to a situation before prescribing the solution; good problem-solving skills)
+ Excellent oral, written and listening communication skills; requires excellent follow-up and follow-through skills
+ Ability to convey ideas and concepts effectively to others
+ A strong customer focus
+ Ability to take initiative and balance priorities
+ Proactive, resourceful and flexible?
+ Strong attention to details and well organized
+ Consistently provides high level/quality support
+ Positive attitude; tolerance to deal effectively with difficult and stressful situations
+ Exhibits leadership qualities and leads by example
+ Works well with peers and is respected by others
+ Analytical and self-directed; ability to work independently and as part of a team
+ Open to new ideas and change with the ability to take the lead in implementing both
+ Proactive approach to work; must be reliable and flexible System Mobile telephony and device support Video Conference Unit Troubleshooting
+ Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
Preferred Qualifications:
+ Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.
+ Previous experience in a similar role
Reports to : Operations Manager
Working Conditions + Professional remote office environment
+ Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Polished office protocols, high-tempo communication streams and working conditions.
+ Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
+ Must be able to attend and conduct virtual meetings as needed.
+ May be asked to travel for business or professional development purposes.
Other Duties: Please note this is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Affirmative Action/ EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer . Pay Range USD $15.00 – USD $20.00 /Hr.
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Location US-N/A ID 102176 Category Administration Position Type Part-Time Hourly Non Exempt Remote Yes Clearance Required None To view full details and how to apply, please login or create a Job Seeker account
