DASH Business Analyst, Department of Technology Solutions with UT System
Market Range 09 About the UT System
The is comprised of campuses at Knoxville, Chattanooga, Pulaski, and Martin; the Health Science Center at Memphis; the Space Institute at Tullahoma; and the statewide Institute of Agriculture and Institute for Public Service. The UT System enrolls about 54,000 undergraduate and graduate students statewide, and more than 13,000 students graduate from UT campuses each year with bachelor's, master's, doctoral and professional degrees. The UT System has a presence in each of Tennessee's 95 counties. Through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations, and citizens statewide. The University of Tennessee System, through its multiple campuses and institutes, serves the people of Tennessee and beyond through the discovery, communication, and application of knowledge. The System is committed to providing undergraduate, graduate, and professional education programs in a diverse learning environment that prepares students to be leaders in a global society. The UT System's delivery of education, discovery, outreach, and public service contributes to the economic, social, and environmental well-being of all Tennesseans. The Opportunity The DASH Business Analyst will work as part of the DASH Infrastructure team that is responsible for, among other things, the application security module, and Risk Management Console application in Oracle. Additionally, the position works closely with the DASH Customer Success Team, which is responsible for the documentation, Help Desk, training, and other support for the University's Enterprise-wide Software Solutions. This position works with university employees statewide at all campuses and institutes. Specific duties and responsibilities will include, but are not limited to, the following: Application Security - User Account and Role Management: Complete on-line Oracle University asynchronous training on relevant application security topics. Provision, remove, edit, and monitor user access to the DASH system. Monitor the shared DASH security inbox and work with campus contacts to resolve issues. Create and edit end-user roles. Monitor system logs and custom audit reports for system integrity. Work with the Risk Management Console tool to monitor and resolve segregation of duties (SOD) violations and other access concerns. Workflow Support: Support workflow administrators with work item routing, workflow development, and troubleshooting in DASH. Help Desk: Provide customer support to end users of the Enterprise-Wide Software Systems via email, phone, and TDX ticketing software system. Update the status of requests in the Help Desk email account and TDX ticketing software system. Research and analyze business functionality of the University's new and existing software systems and related components, including quarterly Oracle upgrades and reported problems. Develop and implement testing scenarios to ensure software systems function as expected after implementation of enhancements and quarterly Oracle upgrades; develop potential solutions if the functionality does not work as anticipated. Perform other duties as assigned.
