Cyber Support Engineer

Job Summary

We are looking for a bright, technically minded individual to join our Customer Support team. This role requires patience and discipline with the ability to react quickly and calmly. You will be in the front-line of support, responding to and reporting on critical customer events. You will interact directly with both customers and the software development team. No prior knowledge is required, but an interest in the field and willingness to learn is essential. You'll be given extensive training and support as you develop in the role. This role offers candidates with strong mathematical and scientific backgrounds the opportunity to commence a career in the dynamic and exciting industry of cyber security. Given our tremendous growth this is a fast-paced role, so you need to make sure you're an organized, pro-active individual who is adaptable to change and comfortable wearing multiple hats. Please note this role is hybrid.

Responsibilities:

Responding to requests for support raised in the Darktrace Customer Portal

Explaining features of the software and helping customers to get the most out of the platform

Ensuring customers' deployments are running smoothly and efficiently

Liaising between the development team and customers when issues arise

Supporting the Cyber Technology Specialist team with technical aspects of deployments

Candidate Requirements:

Proven ability to work with data and analytical tools.

Excellent interpersonal/communication skills, both verbal and written.

An understanding of general networking and cyber security technologies is desirable but not essential.

Experience of support and incident response procedures and practices is an advantage.

Tenacious, driven & ambitious.

Benefits

100% medical, dental and vision insurance, plus dependents

Paid parental leave

Pet insurance

Life insurance

Commuter benefits

401(k)

20 days PTO plus your Birthday

10 paid Holidays

For US based candidates, the annual pay range (excluding bonus) for this position is $65,000 - $75,000. The actual offer will be based on the role, location, and individual experience.

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