Cx Op Exc Professional

**Join a team recognized for leadership, innovation and diversity**:The Customer Service Subject Matter Expert is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. As well creating the right environment and mind-set for the rest of the Customer Service TeamExcellent communication is required as well as a broadly thinking team player. Be able to work efficiently in a high-pressure environment and remain calm in any circumstances.- Work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery and billing- Order Processing & Order Management for LATAM- Follow & Comply with Customer Experience policies- Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business Leaders, Logistics and ISC personnel- Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling**YOU MUST HAVE**:- Bachelor´s degree on logisitc administrative or related to Customer experience- Minimum of 2 years of experience in a Customer Service environment- Advanced English proficiency oral & written communication at all levels- Experience working in a multi discipline team- Preferred experience in ERP & CRM (SAP, ORACLE or similar)- Good understanding and operational experience**WE VALUE**:- Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures- Ability to interact with a wide variety of customers in various countries- Demonstrates an ability to understand customer requirements and priorities to make the right business decisions- Interpersonal skills sound judgment, problem solving & appropriate decisiveness -**Additional Information**:- ** JOB ID**:HRD213227- ** Category**:Customer Experience- ** Location**:Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico- Nonexempt