Customer Svc/Clerk

Customer Svc/Clerk
Company:

The Kroger Co.


Details of the offer

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum
- High School Diploma or GED
- 6 months related experience or training; or equivalent combination of education or experience
- Effective interpersonal and customer service skills
- Good math skills (ability to add, subtract, multiply and divide)
- Sound judgement/decision making skills
- Friendly, approachable/outgoing demeanor/team player
- Ability to work in a fast paced environment
- Good oral and written communication skills Desired
- Familiar with Microsoft Office Word and Excel- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
- Determine work priorities and task lists to consistently maintain adequate front end conditions
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
- Communicate pricing and signage discrepancies to the pricing coordinator
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
- Must be able to perform the essential job functions of this position with or without reasonable accommodation


Source: Grabsjobs_Co

Job Function:

Requirements

Customer Svc/Clerk
Company:

The Kroger Co.


Junior Client Support Representative

Are you a friendly, outgoing, and people-oriented individual looking to kickstart your career in customer service and client support? We're seeking a dedicat...


From Monarch Evolution - Wisconsin

Published 13 days ago

Subway Cashier - Urgent Hiring

We are on the lookout for a motivated Subway Cashier to join our vibrant team at Pilot Company in Oak Creek, WI. Growing your career as a Full Time Subway Ca...


From Pilot Company - Wisconsin

Published 13 days ago

Member Service Representative

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our emplo...


From Planet Fitness South Milwaukee - Wisconsin

Published 13 days ago

Guest Service Attendant

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a sup...


From The Abbey Resort - Wisconsin

Published 13 days ago

Built at: 2024-05-09T19:02:50.147Z