Customer Support Specialist

Job summary
Enumerate is hiring a Customer Support SpecialistJoin our team and be the go-to person for customer questions and needsSupport a simple, expert, and powerful software solution
Job seniority: entry level
Responsibilities
• Provide prompt, high-quality support• Answer customer questions via phone or ticketing system• Guide customers through product features and functions• Maintain good working relationships with customers• Collaborate with staff members to ensure compliance with company rules and regulations• Assess customer feedback and communicate with peers and leadership• Ensure appropriate follow-up to resolve technical problems• Other assigned duties
Requirements
• Two years experience in a contact center environment• Authorized to work in the US without sponsorship
Key Skills Needed
• Proficiency in Microsoft Office• Experience with ZenDesk• Knowledge of accounting and/or property management terminology• Excellent interpersonal and communication skills• Proven multitasker• Independent problem solver
Benefits
• Competitive salaries• Medical, dental, vision, life, and disability coverage• Paid vacation and holidays• Tuition reimbursement• $1,000 employee referral program• 401(k) plan• Fun in-person perks• Equal opportunity employer