Customer Support Representative - Work From Home

As a Customer Support Representative for Lockheed Martin based in Los Angeles, California, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home. This is a full-time position at an Associate Level, requiring at least 4 years of experience in a customer service role.

Responsibilities:1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.2. Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions.3. Maintain a high level of product knowledge to effectively communicate with customers and troubleshoot issues.4. Collaborate with internal teams to ensure customer issues are resolved promptly and accurately.5. Assist with processing orders, returns, and exchanges as needed.6. Document all customer interactions and follow up to ensure customer satisfaction.7. Contribute to the continuous improvement of customer support processes and procedures.

Requirements:1. Dedicated and adaptable personality traits to effectively handle a variety of customer situations.2. Strong cooperation skills to work effectively with cross-functional teams.3. Strategic planning skills to prioritize and manage multiple tasks efficiently.4. Excellent communication skills and a customer-oriented mindset.5. Proficiency in Microsoft Office Suite and CRM software.6. High school diploma or equivalent; additional education or certification is a plus.

Benefits:1. Remote work flexibility to provide a healthy work-life balance.2. Paid Time Off (PTO) for vacations, holidays, and personal time.3. Parental leave to support new parents in the workforce.4. Health and wellness initiatives to prioritize employee well-being.

Equal Opportunity Statement:Lockheed Martin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 8, 2024

Join our team at Lockheed Martin and make a difference while enjoying the benefits of remote work and a supportive working environment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.