Customer Support Representative - Work From Home

Job Description:

HollyFrontier is seeking a dynamic and energetic Customer Support Representative to join our team in Columbus, Ohio. This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 2 years of experience in customer support or a related field. The ideal candidate will be reliable, able to work independently, and possess strong research and analysis skills.

Responsibilities:1. Respond to customer inquiries via phone, email, and online chat in a timely and professional manner.2. Provide exceptional customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction.3. Assist customers with product information, order status, and account management.4. Collaborate with internal teams to escalate complex issues and provide feedback on customer needs.5. Maintain accurate records of customer interactions and transactions.

Requirements:1. Minimum of 2 years of experience in customer support or a related field.2. Excellent communication and interpersonal skills.3. Strong problem-solving abilities and attention to detail.4. Proficiency in Microsoft Office and CRM software.5. Ability to work independently and manage time efficiently in a remote work environment.

Benefits:1. Free food provided during work hours.2. Travel opportunities for training and team meetings.3. Remote work flexibility allowing you to work from the comfort of your home.

Working Environment:At HollyFrontier, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member feels valued and empowered.

Equal Opportunity Statement:HollyFrontier is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and respected.

Deadline to Apply: May 6, 2024

We look forward to receiving your application and having you join our team at HollyFrontier!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.